Multi-Tech Systems MultiConnect Adapter Serial-to-Ethernet Adapter with IP Replacement Parts

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Appendix B – Warranty and Service

Repair Procedures for International Distributors

International distributors should contact their MTS International sales representative for information about the repairs for their Multi- Tech product.

Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our International Technical Support department at +(763)717-5863. When calling the U.S., please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at +(763) 717-5631 in the U.S.A. or email mtsrepair@multitech.com.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused damages are billed on a time-plus-materials basis.

Replacement Parts

SupplyNet, Inc., can supply you with replacement power supplies, cables and connectors for selected Multi-Tech products. You can place an order with SupplyNet via mail, phone, fax or the Internet at the following addresses:

Mail:	SupplyNet, Inc.
	614 Corporate Way
	Valley Cottage, NY 10989
Phone:	800 826-0279
Fax:	914 267-2420
Email:	info@thesupplynet.com
Internet:	http://www.thesupplynet.com

Multi-Tech Systems, Inc. MultiConnect Serial-to-Ethernet Adapter User Guide (S000344D)

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Contents MultiConnect Adapter Revision Level Date Description RevisionsTrademarks World Headquarters Multi-Tech Systems, IncTable of Contents Product Description Specifications Product DescriptionApplications Package Contents Handling PrecautionsTypes of Adapters Available Specifications Software Features Internet Applications Category Description Intelligent FeaturesLED Indicators Category Description Software FeaturesName Description Attaching the MultiConnect to a Fixed Location InstallationSerial-to-Ethernet Power Connections InstallationPin 6 Input Power Consumption RS-232 Multi-Tech Adapter SignalMale Connector Two Ways to Login Managing Configuring the MultiConnect AdapterAbout Data Mode and Command Mode Device PortAT Commands Auto-Discovery Manager IntroductionClient Component Server Component How to View the Detailed InformationHow to Set the Parameters to the Previous Configuration How to Edit the List and Make the Changes PermanentUpgrading the Firmware Flash Using Windows Tftp to UpgradeUpgrading the Firmware Obtaining the Latest Firmware VersionSerial Flash Upgrade Ethernet Flash UpgradeUpgrading the Flash Appendix a Regulatory Information EMC, Safety, and Directive ComplianceRegulatory Information FCC Part 15 RegulationAppendix B Warranty and Service Multi-Tech Warranty StatementRepair Procedures for U.S. and Canadian Customers Replacement Parts Repair Procedures for International DistributorsIndex EMC, Safety, and Directive Compliance