Multi-Tech Systems MTCBA-E-U manual Appendix a Warranty and Repairs, Multi-Tech Warranty Statement

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Appendix A – Warranty and Repairs

Appendix A – Warranty and Repairs

Multi-Tech Warranty Statement

Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is not provided, two, five, or ten years (depending on model) from date of shipment.

MTS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.

This warranty does not apply to any products which have been damaged by lightning storms, water, or power surges or which have been neglected, altered, abused, used for a purpose other than the one for which they were manufactured, repaired by Customer or any party without MTS’s written authorization, or used in any manner inconsistent with MTS’s instructions.

MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement of any products which prove to be defective within the warranty period or, at MTS’s option, issuance of a refund of the purchase price. Defective products must be returned by Customer to MTS’s factory — transportation prepaid.

MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS.

Repair Procedures for U.S. and Canadian Customers

In the event that service is required, products may be shipped, freight prepaid, to our Mounds View, Minnesota factory:

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, MN 55112 U.S.A

Attn: Repairs, Serial # ____________

A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be paid by MTS to destinations in U.S. and Canada.

Please include, inside the shipping box, a description of the problem, a return shipping address (must have street address, not P.O. Box), your telephone number, and if the product is out of warranty, a check or purchase order for repair charges.

For out of warranty repair charges, go to COMPANY/Policies/warranty/

Extended two-year overnight replacement service agreements are available for selected products. Please call MTS customer service at (888) 288-5470 or visit our web site at COMPANY/Programs/overnight_replacement for details on rates and coverage’s.

Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department at (800) 972-2439 or email support@multitech.com. Please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at (800) 328-9717 or (763) 717-5631, or email mtsrepair@multitech.com.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user- caused damages are billed on a time-plus-materials basis.

Multi-Tech Systems, Inc. MultiModem EDGE USB Wireless Modem User Guide

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Contents MultiModem Edge USB Technical Support Country By Email By Phone Revision History Date DescriptionTrademarks and Logos World HeadquartersContents Features Product Description SpecificationsProduct Description Application Overview Benefits/Features in ApplicationsApplication Types Safety Package Contents Electrical Characteristics SpecificationsAntenna/RF Specifications General SpecificationsInterfaces AT Command Reference GuidesLEDs Activate Your Wireless Account Activation InstallationInsert the SIM Card into the Holder Handset Connection Optional Connect the Antenna and USB CableAttach the Modem to a Flat Surface Optional Introduction Install the Modem DriverInstalling the Modem Driver in Windows XP/2003 Part a for Windows XP/2003 Installing the USB DriverClick Continue Anyway Click on Install from a list or specific location AdvancedCompleting the Found New Hardware Wizard screen appears Part C for Windows XP/2003 Installing the Modem INF File Part a for Windows 2000 Installing the USB Driver Installing the Modem Driver in WindowsPage Part B for Windows 2000 Associating PC Port with USB Driver Part C for Windows 2000 Installing the Modem INF File Phone Number for the Wireless Modem Using Your Wireless ModemExamples of Useful AT Commands Establishing a Voice Call Answering a Circuit-Switched Data CSD ConnectionRead a stored message Using Short Message Service SMSWrite a message to memory Send a message from storage. Type AT+CMSS=x press EnterShort Messages Examples Modem Options window Internet AccessConnecting to the GPRS/EDGE Network for Internet Access RequirementsCreate Your Dial-Up Connection in Windows XP Disconnecting the ConnectionMobile PhoneTools Solutions for no carrier message Troubleshooting Frequently Asked QuestionsTroubleshooting Examples Solutions for ‘no connection through serial link’ situationFrequently Asked Questions Reference Information Wireless Modem Reference InformationEtsi contact Multi-Tech Warranty Statement Appendix a Warranty and RepairsRepair Procedures for U.S. and Canadian Customers Info@thesupplynet.com Repair Procedures for International CustomersRepair Procedures for International Distributors Replacement PartsJuly

MTCBA-E-U specifications

Multi-Tech Systems, a pioneering leader in IoT devices, offers the MTCBA-E-U, a compact and powerful cellular modem designed for a variety of applications. Known for its flexibility and robust connectivity, the MTCBA-E-U is tailored for developers and businesses looking to integrate cellular connectivity into their projects. This versatile device supports multiple cellular standards, including LTE, making it suitable for a wide range of IoT solutions.

One of the standout features of the MTCBA-E-U is its ability to provide reliable data transmission over cellular networks. It supports global LTE bands, ensuring that the device can operate seamlessly across various regions. This makes it an ideal choice for organizations that require a consistent connection for remote monitoring, asset tracking, or machine-to-machine communication.

The MTCBA-E-U boasts a compact form factor, allowing for easy integration into existing systems without occupying excess space. This feature is particularly beneficial for applications where space is at a premium. Additionally, the device is equipped with multiple interfaces, including USB, UART, and GPIO, offering flexibility for different connection and communication needs.

Powered by an efficient processor, the MTCBA-E-U delivers fast data rates, ensuring that users receive timely information. Its low power consumption is another notable characteristic, allowing for longer operational times, which is crucial in battery-powered applications. This efficiency contributes to the overall sustainability of solution deployments, particularly in remote or hard-to-reach locations.

Security is a top priority for IoT devices, and the MTCBA-E-U does not disappoint. It incorporates advanced security protocols to protect data transmission. This includes features like secure boot and encryption, helping to safeguard sensitive information against potential cyber threats.

Multi-Tech Systems provides comprehensive support and resources for developers using the MTCBA-E-U. This includes a rich set of development tools and APIs, enabling users to rapidly prototype and deploy their applications. The company's commitment to customer support ensures that businesses can overcome challenges quickly and effectively.

In conclusion, the Multi-Tech Systems MTCBA-E-U is a versatile and reliable cellular modem that stands out in the IoT landscape. With its global LTE support, compact design, multiple interfaces, low power consumption, and robust security features, it is an excellent choice for any organization looking to leverage cellular connectivity in their IoT solutions.
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