Multi-Tech Systems MTCBA-E-U Repair Procedures for International Customers, Replacement Parts

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Appendix A – Warranty and Repairs

Repair Procedures for International Customers

(Outside U.S.A. and Canada)

Your original point of purchase Reseller may offer the quickest and most economical repair option for your Multi-Tech product. You may also contact any Multi-Tech sales office for information about the nearest distributor or other repair service for your Multi-Tech product. The Multi-Tech sales office directory is available at http://www.multitech.com/COMPANY/contact_us/

In the event that factory service is required, products may be shipped, freight prepaid to our Mounds View, Minnesota factory. Recommended international shipment methods are via Federal Express, UPS or DHL courier services, or by airmail parcel post; shipments made by any other method will be refused. Please include, inside the shipping box, a description of the problem, a return shipping address (must have street address, not P.O. Box), your telephone number, and if the product is out of warranty, a check in U.S. dollars drawn on a U.S. bank or your company’s purchase order for repair charges. Repaired units shall be shipped freight collect, unless other arrangements are made in advance.

Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department nearest you or email support@multitech.com. When calling the U.S., please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at +(763) 717-5631 in the U.S.A., or email mtsrepair@multitech.com.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user- caused damages are billed on a time-plus-materials basis.

Repair Procedures for International Distributors

International distributors should contact their MTS International sales representative for information about the repair of the Multi-Tech products.

Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our International Technical Support department at +(763)717-5863. When calling the U.S., please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at +(763) 717-5631 in the U.S.A. or email mtsrepair@multitech.com.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user- caused damages are billed on a time-plus-materials basis

Replacement Parts

SupplyNet, Inc. can supply you with replacement power supplies, cables and connectors for selected Multi-Tech products. You can place an order with SupplyNet via mail, phone, fax or the Internet at the following addresses:

Mail:

SupplyNet, Inc.

 

614 Corporate Way

 

Valley Cottage, NY 10989

Phone:

800 826-0279

Fax:

914 267-2420

Email:

info@thesupplynet.com

Internet:

http://www.thesupplynet.com

Multi-Tech Systems, Inc. MultiModem EDGE USB Wireless Modem User Guide

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Contents MultiModem Edge USB Revision History Date Description Trademarks and LogosWorld Headquarters Technical Support Country By Email By PhoneContents Product Description Product Description SpecificationsFeatures Application Types Benefits/Features in ApplicationsApplication Overview Safety Package Contents Specifications Antenna/RF SpecificationsGeneral Specifications Electrical CharacteristicsLEDs AT Command Reference GuidesInterfaces Insert the SIM Card into the Holder Activation InstallationActivate Your Wireless Account Connect the Antenna and USB Cable Handset Connection OptionalAttach the Modem to a Flat Surface Optional Install the Modem Driver Installing the Modem Driver in Windows XP/2003Part a for Windows XP/2003 Installing the USB Driver IntroductionClick on Install from a list or specific location Advanced Click Continue AnywayCompleting the Found New Hardware Wizard screen appears Part C for Windows XP/2003 Installing the Modem INF File Installing the Modem Driver in Windows Part a for Windows 2000 Installing the USB DriverPage Part B for Windows 2000 Associating PC Port with USB Driver Part C for Windows 2000 Installing the Modem INF File Examples of Useful AT Commands Using Your Wireless ModemPhone Number for the Wireless Modem Answering a Circuit-Switched Data CSD Connection Establishing a Voice CallUsing Short Message Service SMS Write a message to memorySend a message from storage. Type AT+CMSS=x press Enter Read a stored messageShort Messages Examples Internet Access Connecting to the GPRS/EDGE Network for Internet AccessRequirements Modem Options windowDisconnecting the Connection Create Your Dial-Up Connection in Windows XPMobile PhoneTools Troubleshooting Frequently Asked Questions Troubleshooting ExamplesSolutions for ‘no connection through serial link’ situation Solutions for no carrier messageFrequently Asked Questions Etsi contact Wireless Modem Reference InformationReference Information Repair Procedures for U.S. and Canadian Customers Appendix a Warranty and RepairsMulti-Tech Warranty Statement Repair Procedures for International Customers Repair Procedures for International DistributorsReplacement Parts Info@thesupplynet.comJuly

MTCBA-E-U specifications

Multi-Tech Systems, a pioneering leader in IoT devices, offers the MTCBA-E-U, a compact and powerful cellular modem designed for a variety of applications. Known for its flexibility and robust connectivity, the MTCBA-E-U is tailored for developers and businesses looking to integrate cellular connectivity into their projects. This versatile device supports multiple cellular standards, including LTE, making it suitable for a wide range of IoT solutions.

One of the standout features of the MTCBA-E-U is its ability to provide reliable data transmission over cellular networks. It supports global LTE bands, ensuring that the device can operate seamlessly across various regions. This makes it an ideal choice for organizations that require a consistent connection for remote monitoring, asset tracking, or machine-to-machine communication.

The MTCBA-E-U boasts a compact form factor, allowing for easy integration into existing systems without occupying excess space. This feature is particularly beneficial for applications where space is at a premium. Additionally, the device is equipped with multiple interfaces, including USB, UART, and GPIO, offering flexibility for different connection and communication needs.

Powered by an efficient processor, the MTCBA-E-U delivers fast data rates, ensuring that users receive timely information. Its low power consumption is another notable characteristic, allowing for longer operational times, which is crucial in battery-powered applications. This efficiency contributes to the overall sustainability of solution deployments, particularly in remote or hard-to-reach locations.

Security is a top priority for IoT devices, and the MTCBA-E-U does not disappoint. It incorporates advanced security protocols to protect data transmission. This includes features like secure boot and encryption, helping to safeguard sensitive information against potential cyber threats.

Multi-Tech Systems provides comprehensive support and resources for developers using the MTCBA-E-U. This includes a rich set of development tools and APIs, enabling users to rapidly prototype and deploy their applications. The company's commitment to customer support ensures that businesses can overcome challenges quickly and effectively.

In conclusion, the Multi-Tech Systems MTCBA-E-U is a versatile and reliable cellular modem that stands out in the IoT landscape. With its global LTE support, compact design, multiple interfaces, low power consumption, and robust security features, it is an excellent choice for any organization looking to leverage cellular connectivity in their IoT solutions.
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