Multi-Tech Systems MTCBA-C Repair Procedures for International Distributors, Replacement Parts

Page 30

Appendix A – Warranty and Repairs

Repair Procedures for International Distributors

International distributors should contact their MTS International sales representative for information about the repair of Multi-Tech product(s).

Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our International Technical Support department at +(763)717-5863. When calling the U.S., please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at +(763) 717-5631 in the U.S.A. or email mtsrepair@multitech.com.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused damages are billed on a time-plus-materials basis.

04/07

Replacement Parts

SupplyNet, Inc., can supply you with replacement power supplies, cables and connectors for selected Multi-Tech products. You can place an order with SupplyNet via mail, phone, fax, or the Internet at the following addresses:

Mail:	SupplyNet, Inc.
	614 Corporate Way
	Valley Cottage, NY 10989
Phone:	800 826-0279
Fax:	914 267-2420
Email:	info@thesupplynet.com
Internet:	http://www.thesupplynet.com

Multi-Tech Systems, Inc. MultiModem CDMA Wireless Modem User Guide

30

Image 30

Contents MultiModem Cdma Revision History Revision Date Description MultiModem Cdma User Guide Wireless ModemS000303J, Revision J Copyright Trademarks and LogosContents Product Description Product Description SpecificationsFeatures ModelsWireless MultiModem used in remote ATM application Application OverviewApplication Types Benefits/Features in Applications RF Interference Issues SafetyGeneral Safety Safety Instructions for Hazardous LocationsMaintenance of Your Modem Package ContentsYour Responsibility Mode Description SpecificationsElectrical Characteristics Functions Cdma ModesAntenna/RF Specifications InterfacesLEDs RS232 15-Pin Connector Pinout AT Command InformationDesignation Activation Installation Activate Your Wireless AccountHook up the Antenna, Serial Cable, and Power Serial Cable Power Optional Attach the Modem to a Flat Surface Screw Separation = 125 mm or 4 1516 inchesIntroduction Install the Modem DriverVerifying That Your Modem Has Been Installed Successfully RequirementsUsing Your Wireless Modem Phone Numbers for the Wireless ModemExamples of Useful AT Commands Establishing a Circuit-Switched Data CSD Connection Answering a Circuit-Switched Data CSD ConnectionEstablishing a Voice Call Using Short Message Services SMS SMS Examples Send Example Sending an SMS messageInternet Access Connecting to the Cdma Network for Internet AccessDisconnecting the Connection Create Your Dial-Up Connection in Windows XP/2003Mobile PhoneTools Troubleshooting Frequently Asked Questions Troubleshooting ExamplesJust received this modem, what do I need to do? Frequently Asked QuestionsWhy does the modem answer and then do nothing? Who are the carriers?Modem answers, but does nothing What is the max supported serial baud rate?Modem will not answer How does faxing work?Reference Information Wireless Modem Reference InformationData Cable Diagram No Voice GeneralReference Information Repair Procedures for U.S. and Canadian Customers Appendix a Warranty and RepairsMulti-Tech Warranty Statement Repair Procedures for International CustomersRepair Procedures for International Distributors Replacement PartsJuly