Multi-Tech Systems MTCBA-G-F1 Repair Procedures for International Distributors, Replacement Parts

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Appendix A – Warranty and Repairs

Repair Procedures for International Distributors

International distributors should contact their MTS International sales representative for information about the repair of Multi-Tech product(s).

Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our International Technical Support department at +(763)717-5863. When calling the U.S., please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at +(763) 717-5631 in the U.S.A. or email mtsrepair@multitech.com.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused damages are billed on a time-plus-materials basis.

04/07

Replacement Parts

SupplyNet, Inc. can supply you with replacement power supplies, cables, and connectors for selected Multi-Tech products. You can place an order with SupplyNet via mail, phone, fax, or the Internet at the following addresses:

Mail:	SupplyNet, Inc.
	614 Corporate Way
	Valley Cottage, NY 10989
Phone:	800 826-0279
Fax:	914 267-2420
Email:	info@thesupplynet.com
Internet:	http://www.thesupplynet.com

Multi-Tech Systems, Inc. MultiModem GPRS Wireless Modem User Guide

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Contents MultiModem Gprs MultiModem Gprs User Guide Wireless Modem S000304M, Revision M CopyrightRevision History Revision Date Description Trademarks and LogosContents Product Description Specifications SafetyGeneral Safety RF Interference IssuesInstallation Instructions for Hazardous Locations Vehicle SafetyMaintenance of Your Modem Package ContentsMode Description SpecificationsFunctions GSM Modes Electrical Characteristics Antenna/RF SpecificationsRS232 15-Pin Connector Pinout AT Command InformationInterfaces LEDsActivate Your Wireless Account Activation InstallationInsert the SIM Card into the Holder Hook up the Antenna, Serial Cable, and Power AntennaPower Optional Attach the Modem to a Flat Surface Install the Modem Driver Verifying That Your Modem Has Been Installed SuccessfullyIntroduction RequirementsPhone Numbers for the Wireless Modem Using Your Wireless ModemExamples of Useful AT Commands Answering a Circuit-Switched Data CSD Connection Establishing a Circuit-Switched Data CSD ConnectionEstablishing a Voice Call Using Short Message Services SMS SMS Examples Send an SMS message to another SMS compatible deviceUsing Your Wireless Modem Internet Access Connecting to the Gprs Network for Internet AccessDisconnecting the Connection Create Your Dial-Up Connection in Windows XP/2003Mobile PhoneTools Troubleshooting Frequently Asked Questions Troubleshooting ExamplesSolutions for ‘no connection through serial link’ situation Solutions for no carrier messageFrequently Asked Questions How do I send an SMS message to an email account? Data Cable Diagram No Voice Wireless Modem Reference InformationReference Information Reference Information Appendix a Warranty and Repairs Multi-Tech Warranty StatementRepair Procedures for U.S. and Canadian Customers Repair Procedures for International CustomersRepair Procedures for International Distributors Replacement PartsJuly

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