Troubleshooting

Verify that is using the right power cord/adapter (DC 48V), please don’t use the power adapter with DC output voltage higher than 48V, or it will burn this equipment down.

Select the proper UTP/STP cable to construct your network. Please check that is using the right cable. Use unshielded twisted-pair (UTP) or shield twisted-pair

( STP ) cable for RJ-45 connections: 100Ω Category 3, 4 or 5 cable for 10Mbps connections, 100Ω Category 5 cable for 100Mbps connections, or 100Ω Category 5e/above cable for 1000Mbps. Also be sure that the length of any twisted-pair connection does not exceed 100 meters (328 feet).

Diagnosing LED Indicators: the Switch can be easily monitored through panel indicators, which describes common problems user may encounter and where user can find possible solutions, to assist in identifying problems.

If the power indicator does not light on when the power cord is plugged in, user may have a problem with power cord. Then check for loose power connections, power losses or surges at power outlet. If you still cannot resolve the problem, contact the local dealer for assistance.

If the Industrial switch LED indicators are normal and the connected cables are correct but the packets still cannot transmit. Please check your system’s Ethernet device’s configuration or status.