Lantronix TS-DDH ESC Troubleshooting, Follow these steps in case of a communications failure

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Contact TigerStop Customer Support

ESC Troubleshooting

Follow these steps in case of a communications failure:

1.Confirm hardware connections

2.Confirm software settings

3.Contact TigerStop Customer Support

Confirm Hardware Connections

The first step in troubleshooting almost any type of technical failure is to check the physical connections. Turn the power off, then trace the path of communication from one end to the other and ensure that everything is securely in place. This is usually accomplished by unplugging, then re-plugging,

eachend of each cable. In this case, the critical cables to check are: Serial cable connecting the TigerStop controller to the adapter box.

Ethernet cable connecting the adapter box to the network. Power cable for the adapter box.

Confirm Software Settings

Review setup procedure in the topic Run Ethernet Device Installer to view the software settings and correct them if necessary.

If you are not successful in correcting the problem, please contact TigerStops Customer Support team at 1-360-245-0661 x 238. Our service technicians are available during regular business hours (Mon-Fri 7am~4pm PST) at our assembly plant in Vancouver, WA, U.S.A. All incoming service calls and/or email are acknowledged, and most challenges are resolved, within the same business day.

Important Notices

TigerStop, TigerFence and TigerCrossCut are machine components intended for use in conjunction with other potentially dangerous machinery. The use of these components does not make that machinery safe. TigerStop LLC's products are not intended to substitute, in any manner, for safety requirements in general, or in conjunction with other machinery. These components must be incorporated into machinery by persons qualified to design safety features to make the machine as safe as possible and to ensure that it meets federal, state and local law with respect to safety and all other regulatory requirements. In addition, TigerStop, TigerFence and TigerCrossCut are machine components that should only be operated by qualified persons trained in safe operating procedures. Illustrations of TigerStop, TigerFence and TigerCrossCut components in use do not show and are not intended to show safety features necessary to make the machinery safe to operate.

Limit of Liability

All rights reserved. The information contained in the TigerStop Manual has been validated and reviewed for accuracy. No patent liability is assumed with respect to the use of the information contained herein. While every precaution has been taken in the preparation of this manual, the manufacturer assumes no responsibility for errors or omissions.

Copyright

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the manufacturer.

Trademark

TigerStop® is a registered trademark of TigerStop LLC.

These specifications are subject to change without notice.

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Contents TigerStop Manual Table Of Contents Installation and Setup Ethernet to Serial ConverterESC Hardware Setup Software SetupESC Troubleshooting Computer SetupMaintenance UseEthernet Device Installer If the CD launches automatically, continue at stepWizard displays the Installation Complete screen Fig Run Ethernet Device Installer Run Ethernet Device Installer Assign the IP Address and Network ClassPage Configure the Ethernet Adaptor Configure Device screen displays Configure Device screen reappears Ethernet Redirector Install the Redirector from the CD Ethernet RedirectorLaunch the Redirector Page Follow these steps in case of a communications failure ESC TroubleshootingConfirm Software Settings Confirm Hardware ConnectionsSerial Extender Serial Extender Hook Up