Westinghouse SK-32H570D, SK-26H570D user manual Troubleshooting, Problem Corrective Action

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TROUBLESHOOTING

Problem	Corrective Action
No power	・ Make sure the power indicator is illuminated blue.
	・ Make sure the power cord is securely connected to the AC-in jack and is plugged into a functional AC
	outlet. You may want to plug in another electrical device to the power outlet to verify that it is supplying
	the proper voltage.

Power is suddenly turned off	Press and select Settings Sleep Timer to make sure the Leave TV On option is selected.
Forgotten PIN	(1) Press and select Settings Reset All, and then Yes.

(2)Access the setup screen again and select Locks.

(3)Key in and reconfirm your new PIN.

Remote control does not work	・Press only one button at a time.
	・Make sure the batteries are properly inserted.
	・The batteries may already be drained out. Replace batteries with new ones.
Remote control code cannot be	・ Purchase a separate learning remote control.
detected by a universal remote	・ Go to www.wde.com for a list of remote codes.
No picture	・Make sure the video input cable is properly connected to the correct terminal, and that the correct
	input mode is enabled. To illustrate, when a VGA cable is connected to display a computer screen, the
	PC input mode must be enabled.
	・In TV mode, verify that the antenna is properly connected and that the preferred channel is enabled in
	the channel list. Press		and select Channels Channel List.
	・Press	and select Picture to adjust the display settings.
	・If you are using a Macintosh computer older that is older than a G3 model, you need a Macintosh
	adapter.
No picture or the No Signal	・Make sure the VGA cable is properly connected to the LCD TV’s VGA port.
message appears when a VGA	・Decrease the video resolution setting on the computer and try again.
cable is connected	・Press	and select Picture to adjust the display settings.
	・Press	and select Settings PC/VGA to adjust the VGA settings.
	・Decrease the video resolution setting on the computer and try again.
Picture is cut off or appear in a	・Press	and make sure the Standard option is selected.
sidebar screen	・In PC mode, press		and select Settings PC/VGA, and then adjust the Horizontal and Vertical
	settings.
Poor image quality in TV mode	・Check your antenna connection. If necessary, rotate the antenna and wait up to ten seconds for a
(cutoff picture, snowy images)	signal.
	・Reduce signal splitters and excessively long cables.
	・Replace poor antenna cables and/or connectors to improve signal quality.
	・Press	and make sure the Standard option is selected.
	・Press	and select Picture Advanced, and then adjust the Noise Reduction setting.
	・In HDMI mode, make sure the external device is compatible with the LCD TV.
Wrong, abnormal or missing	・ If any colors (red, green or blue) are missing, check the video cable to make sure it is securely
colors	connected. Loose or broken pins in the cable connector could cause an improper connection.
	・ Press	and select Picture Settings to adjust the Hue and Saturation settings. You can also select
	Picture Advanced to adjust the Color Temperature settings.
	・Connect the TV to another computer and check if the problem is with the computer screen.
No sound	・Make sure the audio input cable is properly connected to the correct terminal, and that the correct
	input mode is enabled.
	・The volume may be muted, press				or the Vol+ key to turn on the volume on.
	・ Press	and select Audio to adjust the Bass, Treble, and Balance settings.
	・ If you are using the TV speakers, press					and select Audio to make sure the TV Speakers option is
	set to On.
	・ If you are using an external audio device, press and select Audio to make sure the TV Speakers
	option is set to Off. After which, make sure volume on the external audio device is turned on.
No Disc appears on-screen or file	・Make sure that a disc is loaded and that the disc and file formats are supported by the LCD TV. Go to
playback won’t start	page 59 for list of compatible disc and file formats.
	・Make sure the DVD input mode is selected.
	・The disc may be loaded improperly. Press						and reload the disc making sure the label side is
	facing upward.
	・The disc may be dirty. Press			and clean the disc. Go to page 7 for information on how to clean and
	handle optical discs.
Video file has no picture/sound	・Some DVD contents may not be compatible with your LCD TV and can not be accessed.
	・Make sure the DVD Locks setting is not conflict with the DVD content you wish to access.
No subtitle	During DVD playback, press DVD on the remote control and make sure the preferred subtitle option is
	selected. Note that some DVD titles may not have subtitles encoded in them.

►NOTE:

If the problem condition persists even after performing the recommended corrective actions, contact us by: ・Logging on to www.wde.com

・Contacting the Westinghouse Customer Service at (866) 287-5555 or e-mail us at service@wde.com

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