Troubleshooting

If a fault occurs, first check the points listed below before taking the set for repair.

If you are unable to remedy a problem by following these hints, consult your dealer or service centre.

WARNING: Do not open the set as there is a risk of electric shock. Under no circumstances should you try to repair the set yourself, as this will invalidate the guarantee.

Problem

Possible cause

• Remedy

No sound /power

Volume not adjusted

• Adjust the VOLUME

Power cord not securely connected

Connect the AC power cord properly

Batteries dead/ incorrectly inserted

Insert (fresh) batteries correctly

Headphones connected to the set

• Disconnect headphones

CD contains non-audio files

Press ∞ , § once or more to skip to a CD audio track, instead of the data file.

Display does not function properly/ No reaction to operation of any of the controls

no indication

No disc inserted

• Insert asuitable disc

CD badly scratched or dirty

Replace/ clean CD, see Maintenance & Safety

Laser lens steamed up

Wait until lens has cleared

CD-R/CD-RW is blank or not finalized

• Use a finalized CD-R or CD-RW only

Note:

Make sure the CD is not encoded with Copyright protection technologies, as some do not conform to the Compact Disc standard.

The CD skips tracks

CD damaged or dirty

• Replace or clean CD

PROGRAM/ SHUFFLE is active

Quit PROGRAM/ SHUFFLE mode

Electrostatic discharge

Switch off and unplug the set. Reconnect after a few seconds

Severe radio hum or noise

Electrical interference: set too close to TV, VCR or computer

Increase the distance

Poor radio reception

Weak radio signal

• FM: Adjust the FM telescopic aerial

Note:

For a disc with CD Audio tracks and MP3 files, only the CD Audio tracks will be played.

The MP3-CD skips albums

CD contains non-MP3 file folders

• Check your disc contains suitable file folders.

Poor cassette sound quality

Dust and dirt on the heads, etc.

• Clean deck parts, see Maintenance

Use of incompatible cassette types (METAL or

CHROME)

• Only use NORMAL (IEC I) for recording

Recording does not work

Cassette tab(s) may be broken

• Apply adhesive tape over the missing tab space

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Philips AZ1037/37 quick start Troubleshooting