LaCie Network Space System, Doesn’t appear on, Is the IP address properly set?, MyShare

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LaCie Network Space • DESIGN BY NEIL POULTON

Troubleshooting

User Manual

 

page 31

 

 

 

Problem

Question to Ask

Solution

The system

By default the LaCie Network Space is configured to retrieve its IP address from a DHCP server. If your network

doesn’t appear on

is managed by a DHCP server and you cannot access your LaCie Network Space, try checking your DHCP

the network.

server’s log. To get the IP address, run LaCie Network Assistant, which is located on the LaCie Storage Utilities

 

CD-ROM. If your network is NOT managed by a DHCP server, the LaCie Network Space uses its default IP ad-

 

dress, which is 192.168.xx.100. To change this IP address, use LaCie Network Assistant.

 

Is the IP address properly set?

For more information, please see section 3. Accessing and Managing

 

 

Files.

 

Is your network DHCP enabled?

If your network is DHCP enabled, please refer to sections 2.3. Connect

 

 

with LaCie Network Assistant. If your network is not DHCP enabled, you

 

 

will need to manually configure the address; please see section 2.4.

 

 

Configuring the LaCie Network Space on a Network Without a DHCP

 

 

Server.

I cannot map

Did you already map OpenShare?

Mapping Openshare first can prevent the ability to map MyShare due

MyShare.

 

to the login requirement. To solve this problem, 1) Unmap OpenShare

 

 

in an explorer window; 2) map MyShare; finally, 3) map OpenShare.

A user does not

Has the administrator provided the

In order for anyone to access the LaCie Network Space using FTP, three

have FTP access

correct User login?

conditions must be met: 1) the administrator must provide the correct

to the LaCie Net-

 

user login (username: ftp and password: ftp by default or the modi-

work Space.

 

fied login) and the IP address of the LaCie Network Space; 2) the LaCie

 

 

Network Space must be turned on and connected to the network; and

 

 

3) FTP service must be enabled (for details, see section 4.5.1. Enabling

 

 

FTP Service).

I cannot see the

Has the database been refreshed?

A refresh of the database is done automatically once per hour. If you

media files stored

 

want to enjoy new content immediately you can refresh the database

in the LaCie Net-

 

of media files by clicking the Scan button on the Support page of the

work Space on my

 

administration pages.

UPnP AV media

Are the media files stored on the

UPnP AV devices will only discover media files stored on “openshare.”

player or adapter.

 

“openshare”?

Files stored in “myshare” are not accessible to UPnP devices.

The USB drive

Is the capacity of your USB drive

Drives with a capacity greater than 2TB cannot be connected to the

connected to my

more than 2 TB?

LaCie Network Space.

LaCie Network

 

 

Space won’t

 

 

mount on my

 

 

computer.

 

 

I’ve noticed a

Are you transfering multiple files

Access to a share can slow down during simultaneous file transfers.

delay in accessing

simultaneously?

 

the shares.

 

 

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Contents Table of Contents Canada Compliance Statement CopyrightsTrademarks ChangesGeneral Use Precautions Health and Safety PrecautionsOr personal injury Quick Links IntroductionBox Content Linux Users Minimum System RequirementsWindows Users Mac UsersFront View USB Expansion and Backup PortPower switch Power input connection Ethernet port USB port Views of the LaCie Network SpaceSetting Up Your LaCie Network Space Drive to the on position Turn the Drive OnRouter or hub Gigabit Ethernet Cables And ConnectorsConnect the Ethernet Cable To connect the Ethernet cableConnect with LaCie Network Assistant Install LaCie Network AssistantOn next Windows Users Connect to the LaCie Network SpaceMac Users LaCie Network Assistant Start LaCie Network Assistant see .3. Connect withSetup Accessing Shared Folders Accessing and Managing FilesAccess Summary To Map Shared Folders Mac OS X Users To Map Shared Folders Windows UsersConnect to your LaCie Network Space Connecting External USB Hard DisksFTP Access to Shares To connect an external hard diskAccessing the NAS Administration Page Log Administering Your LaCie Network SpaceUse Your Browser Accessing the NAS Administra- tionHttp//Networkspace Click Login Use LaCie Network AssistantMachine Name ConfigurationTo modify the Machine Name To modify the date and time of the LaCie Network Space Windows WorkgroupDate and Time To modify the Windows WorkgroupLanguage Network ConfigurationTo modify the LaCie Network Space admin page language To change network settingsTo change the User username and password To change the Admin passwordEdit Accounts To turn the LED on and off Blue LightClick the oval button corresponding to Activity Click Backup on the Configuration page .3-A BackupTo back up files Formatting the LaCie Network Space Disk DiskTotal, used and available capacity of each disk is listed 2-A Safely Removing an Attached Exter- nal DiskRebuild the Media Server Database Enabling FTP ServiceSupport Scan the Media Server DatabaseRestarting the Machine System LogSystem Log Manual Updates TroubleshootingProblem Question to Ask Solution Delay in accessing Simultaneously? Shares Is your network Dhcp enabled?User does not Has the administrator provided Have FTP access Correct User login?Contacting Customer Support Information Where to Find InformationBefore You Contact Technical Support LaCie Technical Support Contacts Warranty Information
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