LaCie Network Space user manual Contacting Customer Support, Before You Contact Technical Support

Page 32

LaCie Network Space • DESIGN BY NEIL POULTON	Contacting Customer Support
User Manual	page 32

6. Contacting Customer Support

Before You Contact Technical Support

Read the User Manual and review the Troubleshooting section.

Try to isolate the problem. If possible, make the drive the only external device on the CPU, and make sure that all of the cables are correctly and firmly attached.

If you have asked yourself all of the pertinent questions in the troubleshooting checklist, and you still can’t get your LaCie drive to work properly, contact us via the contacts on the following page. Before contacting us, make sure that you are in front of your computer and that you have the following information on hand:

Information	Where to Find Information
LaCie Network Space serial number	Located on a sticker at the back of drive or on the original packaging
	Mac users: Select the hard drive icon and press Command + I, or press
LaCie Network Space file format	the Control key and choose Get Info.
LaCie Network Space file format
	Windows users: Right click the hard drive icon and select Properties.
Macintosh/PC model	Mac users: Click on the Apple icon in the menu bar and select About

Operating system version	this Mac.
Processor speed	Windows users: Right click My Computer and select Properties >
Computer memory	General.
Computer memory
	Mac users: Click on the Apple icon in the finder bar and select About this
The brands and models of other internal and external	Mac. Select More Info... The Apple System Profiler will launch and will
The brands and models of other internal and external	list your internal and external peripherals.
peripherals installed on my computer	Windows users: Right click My Computer and select Properties >

	Hardware.

Image 32

Contents Table of Contents Copyrights TrademarksChanges Canada Compliance StatementOr personal injury Health and Safety PrecautionsGeneral Use Precautions Introduction Quick LinksBox Content Minimum System Requirements Windows UsersMac Users Linux UsersUSB Expansion and Backup Port Power switch Power input connection Ethernet port USB portViews of the LaCie Network Space Front ViewSetting Up Your LaCie Network Space Turn the Drive On Drive to the on positionGigabit Ethernet Cables And Connectors Connect the Ethernet CableTo connect the Ethernet cable Router or hubOn next Install LaCie Network AssistantConnect with LaCie Network Assistant Mac Users Connect to the LaCie Network SpaceWindows Users Start LaCie Network Assistant see .3. Connect with LaCie Network AssistantSetup Access Summary Accessing and Managing FilesAccessing Shared Folders To Map Shared Folders Windows Users To Map Shared Folders Mac OS X UsersConnecting External USB Hard Disks FTP Access to SharesTo connect an external hard disk Connect to your LaCie Network SpaceAdministering Your LaCie Network Space Accessing the NAS Administration Page LogAccessing the NAS Administra- tion Http//Networkspace Click LoginUse LaCie Network Assistant Use Your BrowserTo modify the Machine Name ConfigurationMachine Name Windows Workgroup Date and TimeTo modify the Windows Workgroup To modify the date and time of the LaCie Network SpaceNetwork Configuration To modify the LaCie Network Space admin page languageTo change network settings LanguageEdit Accounts To change the Admin passwordTo change the User username and password Click the oval button corresponding to Activity Blue LightTo turn the LED on and off To back up files BackupClick Backup on the Configuration page .3-A Total, used and available capacity of each disk is listed DiskFormatting the LaCie Network Space Disk Safely Removing an Attached Exter- nal Disk 2-AEnabling FTP Service SupportScan the Media Server Database Rebuild the Media Server DatabaseSystem Log Restarting the MachineProblem Question to Ask Solution TroubleshootingSystem Log Manual Updates Is your network Dhcp enabled? User does not Has the administrator providedHave FTP access Correct User login? Delay in accessing Simultaneously? SharesBefore You Contact Technical Support Information Where to Find InformationContacting Customer Support LaCie Technical Support Contacts Warranty Information