Troubleshooting, LaCie Brick Hi-Speed USB, Page

LaCie Brick Hi-Speed USB 2.0	Troubleshooting
LaCie Brick Hi-Speed USB 2.0	page 22
Desktop Hard Drive User’s Manual

5. Troubleshooting

In the event that your LaCie CD-RW Drive is not working correctly, please refer to the following checklist to find out where the problem is coming from. If you have gone through all of the points on the checklist and your drive is still not working correctly, please have a look at the FAQs that are regularly published on our Web site – www.lacie.com. One of these FAQs may provide an answer to your specific question. You can also visit the drivers pages, where the most recent software updates will be available.

If you need further assistance, please contact your LaCie reseller or LaCie Technical Support (see 6. Contacting Customer Service for details).

Manual Updates

LaCie is constantly striving to give you the most up-to-date, comprehensive User’s Manuals available on the market. It is our goal to provide you with a friendly, easy-to-use format that will help you quickly install and utilize the many functions of your new device.

If your manual does not reflect the configurations of the product that you purchased, please check our Web site for the most current version available.

The Issue	Questions to Ask
The drive is not	Is the drive’s power on?
recognized.

Does an icon for the drive appear on the computer?

Are all of the cables connected securely and correctly?

Are both ends of the USB cable connected and properly seated?

Possible Solutions

Check to see that all of the power cords are properly connected and that the switch on the rear of the drive is turned on. If you are using a surge protector, make sure that it is switched on, too.

Check for an icon on the Desktop (on a Mac) or in My Computer (on a PC).

Make sure that all the steps in section 2. Getting Connected have been followed correctly. Examine the connections carefully to ensure that all the cables are inserted in the correct orientation and in the correct location.

Check both ends of the USB cable. Disconnect them, wait 10 seconds, and reconnect them. If the drive is still not recognized, restart your computer and try again.