LaCie 1038 manual Contacting Customer Support

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Contacting Customer Support

LaCie Slim Combo CD-RW Drive

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User’s Manual

 

6. Contacting Customer Support

Before You Contact Technical Support

1)Read the manuals and review the Troubleshooting section.

2)Try to isolate the problem. If possible, make the drive the only external device on the CPU, and make sure that all of the cables are correctly and firmly attached.

If you have asked yourself all of the pertinent questions in the troubleshooting checklist, and you still can't get your LaCie drive to work properly, contact us via the provided Web link. Before contacting us, make sure that you are in front of your computer and that you have the following information on hand:

•Your LaCie drive's serial number

•Operating system(Mac OS or Windows) and version

•Computer brand and model

•Names of CD or DVD drives installed on your computer

• Amount of memory installed

• Names of any other devices installed on your computer

Serial Number Sticker

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Contents Go directly to manual Table of Contents User’s ManualLaCie Slim Combo CD-RW Drive LaCie Slim Combo CD-RW Drive Health, Safety and General Use Precautions Health and Safety PrecautionsGeneral Use Precautions Unpacking Your LaCie CD-RW Drive Minimum System RequirementsGetting Connected Windows Users Windows 98 SE and Windows Me UsersOption a Step Using Your LaCie CD-RW Drive Supported CD FormatsDVD-Video Zone Inserting Discs Ejecting DiscsAccessing Discs Emergency Ejection of DiscsWriting Discs Advice For Optimizing USB 2.0 Connections Helpful InformationDisconnecting USB Devices Data Transfers User Advice on MPEG-II Decoders File Sysetm Formats DefinitionsTroubleshooting Manual UpdatesCables and try the other troubleshooting solutions listed Drives media tray DVD-Video playback will not work IssueQuestions to Ask Contacting Customer Support LaCie Technical Support Warranty
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