LaCie 1038 manual Drives media tray

	Troubleshooting
LaCie Slim Combo CD-RW Drive
	page 22
User’s Manual

The Issue	Questions to Ask
The drive's media tray	Are you using a Mac?
will not open.

Has a running software program locked the eject function?

Possible Solutions

Drag the Disc icon onto the Trash icon. The disc will eject automatically. If this does not work, try using the eject function of the software program that you are using.

To check, disconnect the USB cable, then reconnect and press the Open/Close button.

If the disc will still not eject, go to section 3.4 Emergency Ejection of Discs for more instructions on how to eject your media.

The drive automatically Is the CD already full? ejects a CD when you

try to record on it, or the drive is not writing to CD correctly.

Does the CD-RW drive support the format of the CD you have inserted? Is the CD damaged?

Has the recording software been installed correctly?

Verify the contents of the CD by using your recording software or viewing its contents in My Computer for Windows users, or File > Get Info for Mac users. If you’ve checked and it still won’t record, try recording on a new blank disc.

Check section 3.1 Supported CD Formats for the CD formats supported by your drive.

Carefully inspect the disc. Look to see if there are highly visible scratches to the recording surface (the bright shiny side) of the disc. If in doubt, try another CD.

Double-check the installation of your recording software and reinstall the recording software, if necessary. Review the recording software’s troubleshooting and help sections for further tips.

Has buffer underrun occurred (has something interrupted the stream of data to the recorder)?

•Disable all other software programs that are running during the CD recording session.

•Disconnect the network, if you are using one. On a Mac, deactivate File Sharing.

•Check to see that your hard drive is fast enough.

•If recording from CD or DVD-ROM to CD, make sure that the speed of the source device is high enough to provide a sufficient data stream to the LaCie drive. Reduce the write speed of the LaCie drive using the appropriate menu in the recording software.