iHome iH11 manual Trouble Shooting, Symptom Possible Problem Solution

Trouble Shooting

Symptom	Possible Problem	Solution
Unit doesn’t respond	AC adaptor isn’t plugged to a wall outlet or	Plug the AC adaptor into a wall outlet and plug the connector into
(no power)	the connector is not plugged into the power	the power supply jack on the unit
	supply jack on the back of the unit
	Wall outlet is not functioning	Plug another device into the same outlet to confirm the outlet is working
iPod cannot dock	Using no or wrong iPod insert	Make sure the dock insert is the proper fit for your iPod
properly
	iPod is not installed properly	Remove your iPod from the connector and check for any
		obstruction on the connectors in the dock and on your iPod.
		Then reseat it in the dock.
iPod does not	iPod is not installed properly	Remove your iPod from the connector and check for any
respond to the unit		obstruction on the connectors in the dock and on your iPod.
		Then reseat it in the dock.
	Your iPod software is too old	Upgrade software on your iPod. For details, visit
		http://www.apple.com or iTunes
	iPod is locked up	Please make sure your iPod is working properly before docking
		it to the unit. Please refer to your iPod manual for details on
		iPod operation.
	Using 1st or 2nd generation iPod or other device	iH11 cannot control those iPods or other devices.
iPod didn’t charge	iPod is not installed properly	Remove your iPod from the connector and check for any
up		obstruction on the connectors in the dock and on your iPod.
		Then reseat it in the dock.
	iPod is locked up/frozen	Please make sure your iPod is working properly before docking
	iPod battery has problem	it to the unit. Please refer to your iPod manual for details.
Sound is distorted	Volume level is set too high	Decrease the volume. Turn off EXB bass effect
	Sound source is distorted	If iPod original sound source is poor quality, distortion and noise
		are easily noticed with high-power speakers.
		Try a different audio source such as a music CD.
Remote Control	Battery weak	Replace with new battery
didn’t work	Remote Control is not pointed toward the	Point the Remote Control toward the IR sensor, within 10 feet of
	IR sensor	the unit.

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