GN Netcom GN 9330 manual Troubleshooting, Nothing happens when I try to adjust the clear dialtone

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8. Troubleshooting

GN 9350 GN 9330 GN 9330 USB

Q: Nothing happens when I try to adjust the clear dialtone.

A:Make sure the base is set for telephone mode and the link is established (telephone button’s indicator on base is flashing). Also ensure that the telephone is activated (handset is off the hook or line button is pressed).

Q: I am getting a buzzing sound on my headset.

A:If the unit has been correctly set-up, your telephone may not be fully immune to the radio signals the headset uses. To overcome this problem, move the headset base at least 30 cm away from the telephone. On GN 9350, you may want to reduce the range of your unit instead.

GN 9350 GN 9330 GN 9330 USB

Q: My customers say they cannot hear me.

A:Ensure the base unit is in the correct system setting by adjusting the clear dial tone switch. You should experience a high quality dial tone from the headset. Then call a friend and adjust your headset’s microphone as described in the Guide for basic set-up and use.

For setting information on your telephone system, please also refer to www.gnnetcom.com/ gn9300/support.

GN 9350 GN 9330 GN 9330 USB

Q:When I press the talk button, the GN 1000 RHL lifts, but the call is not connected.

A:Make sure that you are using the telephone’s handset port, and not the headset port (if your telephone has one), when using a GN 1000 RHL for remote answering.

Q:I have heard there is a GN Netcom wireless headset which has no need for a GN 1000 RHL to answer calls remotely.

A:Yes, this is known as the EHS (electronic hookswitch) feature on the GN 9350, which some telephone systems support. Check with your supplier for compatibility with your phone, and/ or consult our support site at www.gnnetcom.com/gn9120/ehs-setup.

Q:I have moved desks at work. Is it possible to put my headset onto another base?

A:Yes, this is possible. The headset only needs to be paired to the new base. Just follow the procedure as described in section 4.7 of this guide.

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Contents ENG Guide for additional functions GN Netcom, IncGN 9350/GN 9330/GN 9330 USB Guide for additional functions Audio and visual indicators Troubleshooting Maintenance, safety and disposalOperating the headset Comparison of features by model type Features GN 9330 USBProduct information Setting up Default Outbound Call modeHeadset port LCD display Default/start positionChanging the settings Transmit volume Navigation and markersHookswitch selection Range/power selectionPower mode Range* Dect Range* US Dect To change the range/power modeSound mode selection Sound mode Effect BenefitsTo change the protection level To change the sound modeProtection level selection Protection level Criteria for selectingWearing styles Operating the headset Answering calls via telephone with RHL/EHS function Conference callingMaking conference calls Ending conference calls for all participants To call emergency services via VoIPSwitching a call from headset to desk telephone handset Ending conference calls for a secondary headset onlySwitching a call from desk telephone handset to headset New master headset pairing to baseTo designate a new master headset To add the extra battery charging facility cover Replacing the battery pack GN Netcom accessoryAdding extra battery charging facility Use with Dect cordless telephonesTo replace the battery pack on a wearing style Audio and visual indicatorsReplacing the battery pack Headset’s audio indicatorVisual indication Headset action Headset’s visual indicatorsBase’s visual indicators Base action Visual indicationAm getting a buzzing sound on my headset TroubleshootingNothing happens when I try to adjust the clear dialtone My customers say they cannot hear meChildren and product packaging Maintenance, safety and disposalMaintenance Materials and allergies
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