When Calling for Assistance, No Problem Found

Magnum 4K16 Switches Installation and User Guide

(12/05)

6.2When Calling for Assistance

Please be prepared to provide the following information.

1.A complete description of the problem, including the following points:

a.The nature and duration of the problem;

b.Situations when the problem occurs;

c.The components involved in the problem;

d.Any particular application that, when used, appears to create the problem;

2.An accurate list of GarrettCom product model(s)involved, with serial number(s). Include the date(s) that you purchased the products from your supplier.

3.It is useful to include other network equipment models and related hardware, including personal computers, workstations, terminals and printers; plus, the various network media types being used.

4.A record of changes that have been made to your network configuration prior to the occurrence of the problem. Any changes to system administration procedures should all be noted in this record.

6.3Return Material Authorization (RMA) Procedure

All returns for repair must be accompanied by a Return Material Authorization (RMA) number. To obtain an RMA number, please use this URL - https://rma.garrettcom.com/rma/rma_request_noaccount.php to fill out the form. Please have the following information readily available:

Name and phone number of your contact person.

Name of your company / institution

Your shipping address

Product name

Serial Number (or Invoice Number)

Packing List Number (or Sales Order Number)

Date of installation

Failure symptoms, including a full description of the problem.

GarrettCom will carefully test and evaluate all returned products, will repair products that are under warranty at no charge, and will return the warranty- repaired units to the sender with shipping charges prepaid (see Warranty Information, Appendix A, for complete details). However, if the problem or condition causing the return cannot be duplicated by GarrettCom, the unit will be returned as:

No Problem Found.

GarrettCom reserves the right to charge for the testing of non-defective units under warranty. Testing and repair of product that is not under warranty will result in a customer (user) charge.

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4K16 specifications

GarrettCom 4K16 is a state-of-the-art communication platform designed to meet the demands of modern industrial networks. It combines advanced technology with robust features to provide reliable and efficient performance in challenging environments. This device is particularly well-suited for applications requiring high-speed data transfer, such as video surveillance, process control, and smart grid communications.

One of the standout features of the GarrettCom 4K16 is its ability to support 4K video streaming, making it ideal for industries that rely on high-definition video surveillance. The platform offers impressive bandwidth capabilities, allowing for the seamless transmission of large video files without compromising quality or speed. This is particularly important in security-critical applications where every frame matters.

In terms of its technological architecture, the 4K16 incorporates advanced processing power and cutting-edge software that enhance its operational efficiency. The device is equipped with multiple ports, facilitating connections to a range of devices, and supports various protocols, ensuring compatibility with existing infrastructures. This versatility allows organizations to integrate the 4K16 into their current systems with minimal disruption.

The 4K16 also excels in its rugged design, making it suitable for deployment in harsh environments. It boasts enhanced protection against dust, moisture, and temperature fluctuations, ensuring reliable performance even in challenging conditions. This durability is complemented by features such as extended operating temperature ranges and vibration resistance, making it an ideal choice for industrial applications.

Moreover, the GarrettCom 4K16 emphasizes network security as a core component of its design. With integrated security features, it safeguards sensitive data and protects against unauthorized access. This is crucial for industries that handle critical data, such as energy and utilities, where security breaches could have significant repercussions.

In summary, the GarrettCom 4K16 is a powerful and versatile communication platform tailored for industrial applications. Its high-bandwidth capabilities, robust design, and emphasis on security position it as a leading choice for organizations seeking reliability and performance in their networking solutions. Whether for video surveillance, process control, or communication in smart grid applications, the 4K16 stands out as a premium solution that meets the evolving needs of modern industries.