Dialogic D/41D, D/21D Installing the Hardware, Regulatory Notices, Warranty Period, RMA Process

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Setting the Initial Hook Switch State (SW1:4)

SW1 switch 4 (SW 1:4 in Figure 2) sets the initial hook

Installing the Hardware

nFor specifications and product information, refer to the Dialogic On-Line Information Retrieval System, 1-800-755-5599 or 1-973-993-1063.

Regulatory Notices

switch state for the D/41D and D/21D board. This setting is active only when the PC is powered on but the firmware has not yet been downloaded to the board.

If the initial hook switch state is set to on-hook (default) the board presents an inbound call with a ring no answer state. You can change the initial hook switch state to off- hook to present a busy signal instead.

Once the firmware is downloaded, the hook switch state is set to on-hook, and may only be changed by the application controlling the board.

It is not necessary to set all D/41D or D/21D boards in the system to the same default hook switch state.

Caller

Hook Switch

SW1:4 Top

Set

Hears

State

Edge View

SW1:4

Ring no

on-hook

 

 

off

answer

1

2

3

4

 

 

 

 

(default)

 

 

 

 

Busy

off-hook

 

 

on

 

1

2

3

4

Note: If the PC is not powered on, the inbound call response is ring no answer when a board receives a call.

Configuring the Line Source (JP8)

The D/21D and D/41D boards can send and receive audio signals through a built-in loop start interface (J1 and J2) or an external interface through the AEB (P3). Select the line source with JP8 (see D/41D Physical Description) as follows:

Line Source

JP8

RJ-14 (loop start, default)

in

P3 (AEB connector)

out

Increasing Ring Detection Threshold Behind a PBX (JP101–JP401)

If a board has problems detecting rings behind a PBX, you can lower the ring detection threshold. To lower the threshold on a channel-by -channel basis, install the jumpers JP101–JP401 (see D/41D Physical Description) as follows:

1.Prepare a static-safe work area, turn off all power to the system, and disconnect the system’s power cords from electrical outlets.

2.Remove the PC cover.

3.Select an empty ISA expansion bus slot, and remove the slot’s retaining screw and access coverplate.

4.Insert the board’s edge connector into the bus slot.

5.Replace and tighten the retaining screw.

Select a new slot and repeat steps 3–5 for each board you are installing. Use an AEB cable to connect this board with other boards (for example, Dialogic AMX/81 or DTI/124 T -1) in the system. Reinstall the PC cover when finished.

Make the Connections

nThe D/21D supports one channel per RJ-14 jack. The D/41D supports two channels per RJ-14 jack.

nYou can use an RJ-11 connector with the D/21D. If you use an RJ-11 connector with the D/41D, only the channel connected to contacts 2 and 3 of the board’s RJ-14 jack can be accessed.

nConnect one end of a terminated cable into the RJ-14 jack on the board and the other end into a wall jack. One terminated cable is required for each jack.

nA standard telephone will not function when directly attached to the board’s RJ-14 jack.

After Installing the Hardware

n Install the voice board software as described in the

documentation provided for the Dialogic software

Warranty Period

The D/41D and D/21D boards have lifetime warranties. See the Hardware Limited Warranty card for coverage details.

RMA Process

If you suspect you have a problem board, you can return the board to Dialogic for servicing. The following outlines the procedures that make up the Return Material Authorization (RMA) Process.

1.

Check to see if the problem is due to a mistake or

 

oversight in the installation process. Be sure to run

 

the diagnostic utility if you have not already done so.

2.

Call Dialogic Technical Support at 1-973-993-1443

 

to confirm that it is a problem board.

3.

Call the RMA coordinator at 1-973-993-3000 x6374.

 

Telephone lines are open from 9 a.m. to 5:30 p.m.

 

EST. Give the board’s serial number (two letters and

 

six digits—located on a label attached to the board)

 

and a brief description of the problem to the RMA

 

coordinator. The RMA coordinator will give you an

 

RMA number and an estimated return date.

4.

While observing correct static-handling procedures,

 

disconnect power, cables, and remove the board from

 

the chassis.

5.

Repack the board, observing correct static-handling

 

procedures. Place the board in an anti-static container

 

and then put it in a shipping carton using appropriate

 

packing material. Use the original shipping materials

 

if possible. Include diagnostic printouts (for example,

 

D40CHK) when applicable.

6.

Write the RMA number on the outside of the box

 

you are shipping (for example, RMA #2973) and

 

send the package to the attention of the RMA

 

number assigned.

7.

Ship the board to Dialogic at the following address.

 

Dialogic is not responsible for risk of loss or damage

 

in transit.

 

Dialogic Corporation

United States

Federal Communications Commission (FCC)

FCC Part 15 Rules, Subpart B § 15.105

This equipment h as been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

FCC Part 68 Rules, Subpart § 68.218

The D/41D and D/21D boards are registered with the Federal Communications Commission, which places several restrictions on their use.

1. Connection of this equipment to party lines is subject to state tariffs. Contact your state public service commission for information.

2. This equipment cannot be connected to a coin service (Central Office implemented systems).

3. This equipment complies with Part 68 of the FCC rules. On the mounting bracket (or enclosure) of this equipment is a label that contains, among other information, the FCC Registration Number and Ringer Equivalence Number (REN) for this equipment. The FCC Registration Number is EBZUSA -65588-VM-E and the REN is 1.0B. The Facility Interface Code (FIC) is 02LS2 and the boards use USOC jacks RJ-11C or RJ-14C. There is no Service Order Code (SOC).

NOTE: The REN is used to determine the number of devices you may connect to your telephone line and still have assurance that all of those devices will ring properly when your number is called. In most, but not all areas, the sum of the RENs of all devices should not exceed five (5.0). To be certain of the number of devices you may connect to your line as determined by the RENs, call your local telephone company and request information on the maximum REN for your calling area.

If requested, the FCC Registration Number and REN must be provided to the telephone company.

4. The telephone company may make changes in its technical operation or procedures. If these changes affect the use of this equipment, the telephone company is required to give you advance notice.

5. If you experience any trouble with the telephone line during or after installing this equipment, disconnect the equipment from the telephone line to determine if the equipment is causing difficulties. Once the equipment has been disconnected, by either you or the telephone company, do not reconnect it until the problem has been corrected or the Dialogic equipment repaired by Dialogic Corporation as defined below.

6. Any repairs to this equipment must be carried out by Dialogic Corporation or our designated agent. This stipulation is required by the FCC and applies during and after the warranty period. If you suspect the equipment is malfunctioning, check the appropriate part of the manual to see that all installation procedures have been followed correctly.

If checking the installation procedures does not locate the problem, contact your field service representative or our home office. The home office address is:

Dialogic Corporation 1515 Route 10 Parsippany, NJ 07054 (973) 993-3000

Canadian Department of Communications

CS -03: Equipment Attachment Limitations

CP-01, Part I, Section 10.1

The Canadian Department of Communications label identifies certified equipment. This certification means that the equipment meets certain tele- communications network protective, operational and safe ty requirements. The Department does not guarantee the equipment will operate to the user’s satisfaction.

Before installing this equipment, users should ensure that it is permissible to

be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the company’s inside wiring associated with a single line individual service may be extended by means of a certified connector assembly (telephone extension cord). The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground con- nections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

CAUTION: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.

CP-01, Part I, Section 10.2

The Load Number (LN) associated to each terminal device denotes the percentage of the total load to be connected to a telephone loop which is used

by the device, to prevent overloading. The termination on a loop may consist of any combination of devices subject only to the requirement that the total of the Load Numbers of all the devices does not exceed 100.

Dialogic models D/41D and D/21D have a load number of 5.

Canadian Department of Communications ICES -003 Issue 2:

This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.

Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le material broilleur du Canada.

Channel 1

Jumper JP101

Channel 2

Jumper JP201

Channel 3

Jumper JP301

Channel 4

Jumper JP401

Note: A lower threshold may be too sensitive for boards connected to the CO and cause false detection of rings.

release and operating system in use.

n Test the boards using D40CHK.EXE or other

diagnostic utilities such as UDD (Universal

Dialogic Diagnostics) that came with the Dialogic

software release for the D/41D and D/21D.

1515 Route 10

Parsippany, New Jersey 07054

Windows and Windows NT are registered trademarks of Microsoft Corporation.

Image 2 Dialogic D/41D, D/21D warranty Installing the Hardware, Regulatory Notices, Warranty Period, RMA Process
Contents Configuring Read Me FirstRegulatory Notices Installing the HardwareWarranty Period RMA Process