Symptom: Trouble Accessing a Port
Introduction
Use this procedure if you are having trouble accessing a PortServer TS 8/16 port. The specific problem might be that you cannot logon from a terminal or the printer or modem is not working properly.
Assumptions
This discussion assumes the following:
•That the PortServer TS 8/16 itself is working, that is, that it completes the boot cycle. If it is not, see "Symptom: PortServer TS 8/16 Does Not Boot" on page
•That the network is working. This is only pertinent if all ports are not working and the malfunc- tioning ports are RealPort ports. The discussion in "Symptom: Cannot Telnet to the PortServer TS 8/16" on page
Procedures
Things to Try | See ... | |
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If this is a RealPort port and all | "Verifying the RealPort Process" on page 17- | |
ports are not working, ensure that | ||
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the RealPort process is running. | ||
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Verify PortServer TS 8/16 port set- | "Checking and Changing Port Configuration" | |
tings. | on page | |
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Verify the cabling to the peripheral | See the Digi One/PortServer Cable Guide for | |
information. | ||
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Running PortServer TS 8/16 Hardware Diagnostics
Use this topic to run hardware diagnostic procedures to validate the PortServer TS 8/16.
1.Connect a terminal to a PortServer TS 8/16 port.
2.If the port is still using the default configuration, configure the terminal to use the following set- tings (Otherwise, configure the terminal to match the port configuration):
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•9600 baud
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•1 stop bit
•No parity
3.Reboot the PortServer TS 8/16.
4.When the LED begins blinking continuously, press the x key.
5.When the Hardware Diagnostics Menu appears, select a test to perform.
Symptom: Trouble Accessing a Port |