Dell 2161DS-2, 4161DS manual Appendix C Technical Support

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Appendix C: Technical Support

Our Technical Support staff is ready to assist you with any installation or operating issues you encounter with your Dell product. If an issue should develop, follow the steps below for the fastest possible service.

To resolve an issue:

1Check the pertinent section of this manual to see if the issue can be resolved by following the procedures outlined.

2Check our web site at www.dell.com/support to search the knowledge base or use the on- line service request.

3Call the Dell Technical Support location nearest you.

Appendix C: Technical Support

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Contents Installer/User’s Guide USA Notification Canadian Notification Contents Basic Operations General Safety PrecautionsRack Mounting of Systems LAN Options W . d e l l . c o m s u p p o r t . d e l l . c o m Product Overview Features and BenefitsSIP Intelligent Module Multiplatform SupportEncryption SecurityOperation Modes VideoCascade Tier Expansion Flash UpgradeableProduct Overview Getting Started InstallationKeyboards Rack Mounting Your Remote Console Switch UnitSetting Up Your Network OU Mounting Bracket Installation To install the 1U four point switch mounting bracketU Installation Installing the Remote Console Switch UnitBasic Remote Console Switch Configuration Network Configuration Menu Mouse Acceleration Connecting a SIPVideo Optimization Connecting a SIP Adding a Cascade SwitchDS-2 or 4161DS With a Cat 5 Analog Switch Cascading with Legacy Switches Adding a PEM Optional Remote Console Switch Configuration With a PEM Connecting to the NetworkViewing and Selecting Ports and Devices Basic OperationsControlling Your System at the Analog Ports Oscar Interface Status Symbols SymbolDescription Viewing the status of your switchSelecting devices Soft SwitchingOscar Interface Navigation Basics This Keystroke Does This Navigating the Oscar InterfaceConfiguring Oscar Interface Menus Changing the Display Behavior Setup Dialog BoxSecurity Dialog Box Setting Console SecuritySelect Enable Screen Saver Controlling the Status Flag Flag Dialog Box Setting the Interface LanguageLanguage Dialog Box Assigning Device TypesDevice Modify Dialog Box Assigning Device NamesNetwork Dialog Box Configuring Network SettingsScanning Your System Displaying Version Information11. Scan Dialog Box Click Setup Preempt Setting the Preemption WarningRunning System Diagnostics Displaying Configuration Information13. Diagnostics Dialog Box 14. Broadcast Dialog Box Broadcasting to ServersBasic Operations Upgrading the 2161DS-2/4161DS Remote Console Switch Appendix a Flash UpgradesUpgrading Appliance Firmware in Oscar Figure A-1. Download Dialog Box Upgrading the SIP module firmwareFigure A-2. SIP Status Dialog Box Appendix a Flash Upgrades Appendix a Flash Upgrades Dimension Appendix B Technical SpecificationsSafety and EMC Approvals and Markings Appendix C Technical Support Appendix C Technical Support Numerics IndexIndex