Avaya R3.0 manual Maintenance Overview, Chapter contents

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Chapter 1: Maintenance Overview

Chapter 1: Maintenance Overview

Chapter contents

This chapter contains the following sections:

●Overview

●Related resources

●Linux operating system manuals

Overview

The Secure Access and Control Offer Basic and Premium Offers allow secure remote servicing of customer devices by means of the Internet Protocol (IP). SAC traffic between the customer’s and Avaya’s infrastructure is via a Virtual Private Network (VPN) or Frame Relay. SAC uses the Red Hat® Enterprise Linux® Standard 3.0 operating system on the Secure Services Gateway (SSG) component.

This manual provides information on administration and maintenance of the Secure Services Gateway (SSG) hardware and operating system. This includes the following:

●Replacing hardware components.

●Monitoring the operating system. See Operating System Monitoring on page 23.

●Performing an operating system recovery. See Operating System Recovery on page 27.

●Perform a backup or restore of the Secure Services Gateway (SSG) Configuration. See SSG Configuration Backup and Restore on page 33.

Issue 6 August 2005 5

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Contents Maintenance Guide Secure Services Gateway SSGin support of the Secure Access and Control Offer SAC R3.0 19-300174 Issue 6 AugustEmail totalware@gwsmail.com 2005 Avaya Inc. All Rights ReservedChapter 2 Hardware Upgrade and Maintenance Chapter 1 Maintenance OverviewChapter 5 Operating System Recovery Chapter 3 Server Initialization and ShutdownIndex Chapter 6 SSG Configuration Backup and RestoreContents 4 Secure Services Gateway SSG Maintenance GuideChapter contents Chapter 1 Maintenance OverviewOverview Overview Related resources Linux operating system manualsRelated resources ContentTable 1 Related Resources Document Title2 of Table 1 Related Resources continued3. Under the column Support Resources, go to Documentation Linux operating system manualsInstallation guidelines Chapter 2 Hardware Upgrade and MaintenanceInstallation guidelines Removing the cover of the x305 IBM server In this chapterHandling static sensitive devices System reliability guidelinesGeneral safety guidelines Replacing the hard drive in an x306 IBM server Replacing the hard driveReplacing the hard drive in an x305 IBM server Task Tasks to replace the hard driveDescription 4 Replace the hard drive. x305 see Replacing the hard drive in anRead General safety guidelines and Handling static sensitive devices 3. Installing the new hard drive in the x305 IBM serverReplacing the hard drive in an x305 IBM server Removing the cover of the x305 IBM serverFigure 1 Captive screws on cover Figure 2 Removing and replacing the drive cage Removing the hard drive from the x305 IBM serverReplacing the cover of the x305 IBM server Installing the new hard drive in the x305 IBM serverFigure 3 Removing and installing the hard drive 2. Installing the new hard drive in the x306 IBM serverReplacing the hard drive in an x306 IBM server Removing the hard drive from the x306 IBM serverReplacing the x305 IBM server’s RSA Installing the new hard drive in the x306 IBM server20 Secure Services Gateway SSG Maintenance Guide Replacing the server’s dual NICServer initialization System shutdown Chapter 3 Server Initialization and ShutdownServer initialization System shutdown Gathering system information Chapter 4 Operating System MonitoringMonitoring system processes Gathering system information Monitoring system processesMemory usage Table 3 Interactive Commands Command DescriptionSpace used by files in a directory File systemsVirtual memory Additional resources Hardware/software problems Chapter 5 Operating System RecoveryRoot password Hardware/software problems Booting into single-user modelinux rescue Booting into rescue modechroot /mnt/sysimage sh-2.05b#mount -t ext3 /dev/hda5 /foo fdisk -l oneBooting into single-user mode Booting into emergency mode 32 Secure Services Gateway SSG Maintenance Guide Backing up the SSG configuration Restoring the SSG configuration Chapter 6 SSG Configuration Backup and RestoreBacking up the SSG configuration 34 Secure Services Gateway SSG Maintenance Guide Figure 4 Edit Backup Scheduler Configuration PageSSG Configuration Backup and Restore 6. Click Save Changes pgrestore -v -p 6543 -d avssgdb -a -Ft --no-owner dbdumpfilename.tar Restoring the SSG configurationa. mkdir tempdir b. cd tempdir c. tar zfx ~/SSG-Product Id-Date-Time.tgzIndex Index38 Secure Services Gateway SSG Maintenance Guide