Zoom CableModem user manual Problem The power to my cable modem goes on and off

Problem: The power to my cable modem goes on and off.

Solution: Check that you are using the adapter that came with your cable modem.

Problem: I receive the message “Unknown Network Adapter.”

Solution: This problem can occur if a USB adapter is physically present and was recognized by Plug-and-Play, but the proper driver was not installed. Reinstall the USB driver (see page 9).

Problem: I receive the message “Undetected Network Adapter.”

Solution: The USB adapter was not installed correctly. Reinstall the driver (see page 9).

Problem: I receive the message “Missing Internet Protocol.”

Solution: Refer to Configuring Your Computer’s Network Settings on page 10.

Problem: I receive the message “Cannot Find Files; Insert Operating System Disk.”

Solution: Your computer is looking for the files included on the original operating system CD or diskettes that came with your computer. Remove your modem CD or diskette (if any) and insert your operating system CD or disk. Be sure to remove the Windows CD when you’re done and reinsert your modem CD or diskette if applicable.

Appendix B: Troubleshooting 25