Avocent DSR4160, DSR1161, DSR800, DSR2161 manual Appendix C Technical Support

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Appendices 39

Appendix C: Technical Support

Our Technical Support staff is ready to assist you with any installation or operating issues you encounter with your Avocent product. If an issue should develop, follow the steps below for the fastest possible service:

1.Check the pertinent section of the manual to see if the issue can be resolved by following the procedures outlined.

2.Check our web site at www.avocent.com/support to search the knowledge base or use the on-line service request.

3.Call Avocent Technical Support for assistance at (888) 793-8763. Visit the Avocent web site at http://www.avocent.com/support and click on Getting Support for current phone support hours.

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Contents DSR Power on DSR USA Notification Canadian Notification Table of Contents Page Product Overview Page Access the DSR via network connection Features and BenefitsDSView provides simple point and click access to any server Reduce cable bulkTCP/IP DSR Model Comparison Safety PrecautionsRack mount safety considerations Installation Page Supplied with the DSR Getting StartedAdditional items needed Verification of Ethernet/computer connectionsDSR in a Network Configuration Setting up your networkBasic DSR Configuration Installing the DSR UnitTo configure the DSR hardware To install the DSR hardwareTo connect a Dsriq module to each server To adjust the mouse accelerationTo install your DS software To connect and power up your DSRLocal Port Operation Page Oscar Status Symbols To access the Main dialog boxControlling your System at the Local Port Viewing and Selecting Ports and ServersSelecting servers Soft switchingOscar GUI Oscar navigation basicsTo access the Setup menu Configuring OscarSetup Features to Manage Routine Tasks for your Servers Changing the display behaviorTo access the Menu dialog box To set a delay time for Oscar GUITo set the Switch Mode Controlling the status flag To access the Flag dialog boxOscar Status Flags To determine how the status flag is displayedSetting console security To access the Security dialog boxTo set or change the password To remove password protection from your console To password protect your consoleTo enable the screen saver mode with no password protection To log in to your consoleTo access the Names dialog box To exit the screen saver modeAssigning server names To turn off the screen saverTo reset the mouse and keyboard values Resetting your Keyboard and MouseTo assign names to servers To list servers alphabetically by nameTo display version information Displaying Version InformationDSR Installer/User Guide Terminal Operations Page Terminal applications menu commands Accessing the Terminal MenuNetwork Configuration menu Security Configuration menuSet/Change Password menu Enable Debug Messages menuFirmware Management menu To activate securityExit menu To change the passwordDSR Installer/User Guide Appendices Page To upload a new Flash file Appendix a Flash UpgradesServer Ports Appendix B Technical SpecificationsAppendix C Technical Support DSR Installer/User Guide Limited Warranty For Technical Support