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Appendix G: Technical Support
Our Technical Support staff is ready to assist you with any installation or operating issues you encounter with your Avocent product. If an issue should develop, follow the steps below for the fastest possible service:
1.Check the pertinent section of the manual to see if the issue can be resolved by following the procedures outlined.
2.Check our web site at www.avocent.com/support to search the knowledge base or use the on- line service request.
3.Call Avocent Technical Support for assistance at (888) 793-8763. Visit the Avocent web site at http://www.avocent.com/support and click on Support Phone Numbers for current phone support hours.
Contents
DSR Switch
Power on
DSR1021/1022 Switch
USA Notification Japanese Approvals Safety and EMC Standards
Table of Contents
Local Port Operation
Terminal Operations
Index
List of Figures
Viii DSR1021/1022 Switch Installer/User Guide
List of Tables
DSR1021/1022 Switch Installer/User Guide
Features and Benefits
Reduce cable bulk
Access the DSR1021/1022 switch via network connection
Two modes of access to the DSR1021/1022 switch
Simple access to any target device
DSR1021/1022 switch Ethernet DSView Modem
Safety Precautions
Rack Mount Safety Considerations
Installation
DSR 1021/1022 Switch Connectivity
Installation Overview
Setting up your network
Installing the DSR1021/1022 switch
Digital User Ethernet
Cord
Connections
To connect and power on your DSR1021/1022 switch
Connecting the DSR1021/1022 Switch Hardware
Items supplied with the DSR1021/1022 switch
Getting Started
To connect a Dsriq module to a server
DSR1021/1022 switch
Verifying the Connections
To connect a Dsriq module to a serial device
Setting up the built-in web server
Configuring the Web Server and DSView 3 Software
Adjusting Mouse Settings on Target Devices
Setting Up the DSView Software
Microsoft Windows
Click the Pointer Options tab
Linux
Installation
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Unix
18 DSR1021/1022 Switch Installer/User Guide
Novell NetWare
Apple Mac OS
To access the Oscar interface Main dialog box
Controlling Your System at the Local Port
Viewing and Selecting Ports and Servers
Viewing the status of your DSR1021/1022 switching system
Selecting target devices
To select target devices
To soft switch to a target device
Soft switching
To configure the Oscar interface screen delay
To select the previous target device
Navigating the Oscar Interface
Escape
Configuring Oscar Interface Menus
Local Port Operation
To access the Oscar interface Setup dialog box
To access the Oscar interface Names dialog box
Assigning target device names
To assign names to target devices
Names Dialog Box
To access the Oscar interface Devices dialog box
Assigning device types
To list target devices alphabetically by name
Changing the display behavior
To assign a device type
To access the Oscar interface Menu dialog box
To choose the display order of target devices
To set a Screen Delay Time for the Oscar interface
To access the Oscar interface Flag dialog box
Controlling the status flag
To determine how the status flag is displayed
Flag Dialog Box
To access the Oscar interface Broadcast dialog box
Broadcasting to target devices
Using Scan mode
To broadcast to selected target devices
To turn off Broadcasting
To add target devices to the Scan list
11 Scan Dialog Box
To start the Scan mode
To remove a target device from the Scan list
Setting local port Screen Saver options
To cancel Scan mode
To access the Oscar interface Screen Saver dialog box
To exit Screen Saver mode and log in to the local port
To set the Screen Saver options
Setting the keyboard country code
To immediately turn on the screen saver
To set the keyboard country code for Sun servers
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Managing Server Tasks Using the Oscar Interface
To access the Oscar interface Commands dialog box
Viewing and disconnecting user connections
To view current user connections
To disconnect a user
Resetting your PS/2 keyboard and mouse
To reset the PS/2 mouse and keyboard values
Displaying version information
To display version information
Click X to close the Dsriq Version dialog box
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Overview of the DSR1021/1022 Web Server
To log in to the DSR web server
About the DSR Explorer Window
Describes some of the DSR Explorer window areas
Using the side navigation bar
Using the top option bar
Bookmarking a window Internet Explorer only
Logging Out
Launching a KVM session
To reboot the DSR1021/1022 switch remotely
To disconnect an active KVM session Administrator only
Rebooting the appliance
Managing a DSR web server device
Managing Local Accounts
Viewing and changing appliance configuration information
Managing Device Properties
Power Controlling Target Devices
About the Video Viewer Window
Video Viewer minimum requirements
To enable, disable or configure the session time-out
Launching a KVM Session
Session time-out
Video Viewer Window Features
Video Viewer Window Normal Window Mode
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Changing the toolbar
Setting the Window Size
To change the Video Viewer window resolution
To specify a toolbar hide time
Adjusting the View
To align the mouse cursors
To refresh the screen
Adjusting color depth
To enable or disable full screen mode
To enable automatic, full or manual scaling
Additional Video Adjustment
To manually adjust the video quality of the window
Contrast and brightness
Detection thresholds
Block noise threshold and pixel noise threshold
Adjusting Mouse Options
Automatic video adjustment
Refresh image
To enter single cursor mode
Cursor Type
To change the mouse cursor setting
To select a key for exiting single cursor mode
To exit single cursor mode
Mouse Scaling
Using Keyboard Pass-through
Mouse Alignment and Synchronization
To realign the mouse
Using Macros
Saving the View
Closing a Video Viewer Window Session
To close a Video Viewer window session
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Network Configuration
To configure network settings using the Console menu
Console Menu
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Terminal Operations
Other Console Main Menu Options
Security Configuration
To add a user to the DSR1021/1022 switch database
Local User Accounts
To rename a user in the DSR1021/1022 switch database
Console Password
Reset Certificates
To remove a user from the DSR1021/1022 switch database
Restore Factory Defaults
Secure Mode
Enable Debug Messages
Reset Appliance
Appendix a Flash Upgrades
Appendices
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Appendix B Using DSView Software Over a Modem Connection
Before you begin
Appendix C Using DSRIQ-SRL Modules
DSRIQ-SRL module modes
Ctrl-F8
To configure a DSRIQ-SRL module
Creating a DSRIQ-SRL module macro
To create a macro
To use History mode
DSRIQ-SRL module pinouts
Appendix D UTP Cabling
UTP copper cabling
Cabling installation, maintenance and safety tips
Appendix E Technical Specifications
Table E.1 DSR1021/1022 Switch Product Specifications
Type Serial RS-232 Connectors DB9 Male
Appendix F Sun Advanced Key Emulation
Appendices
Appendix G Technical Support
Index
Numerics
Module 7, 8, 9, 10, 11, 51, 77, 80
Mode 81, 82
PPP
Status LED
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