Avocent 1024 manual Appendix G Technical Support

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34DSR1024 Switch Installer/User Guide

Appendix G: Technical Support

Our Technical Support staff is ready to assist you with any installation or operating issues you encounter with your Avocent product. If an issue should develop, follow the steps below for the fastest possible service:

1.Check the pertinent section of the manual to see if the issue can be resolved by following the procedures outlined.

2.Check our web site at www.avocent.com/support to search the knowledge base or use the on- line service request.

3.Call Avocent Technical Support for assistance at (888) 793-8763. Visit the Avocent web site at http://www.avocent.com/support and click on Support Phone Numbers for current phone support hours.

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Contents
DSR1024 Switch USA Notification Japanese Approvals Safety and EMC Standards Table of Contents Iv DSR1024 Switch Installer/User Guide List of Figures Vi DSR1024 Switch Installer/User Guide List of Tables Viii DSR1024 Switch Installer/User Guide Features and Benefits Reduce cable bulkAccess the DSR1024 switch via network connection Simple access to any target deviceSafety Precautions DSR1024 Switch Installer/User Guide Installation Installation OverviewCAT Getting Started Setting up your networkSupplied with the DSR1024 switch Additional items neededConnecting the DSR Switch Hardware To connect and power up your DSR1024 switchTo connect a Dsriq module to a server To connect a Dsriq module to a serial deviceConfiguring DSView Software and Adjusting Mouse Settings Verifying the ConnectionsTo adjust mouse settings using IntelliPoint drivers Uncheck the Enhance pointer precision checkboxTo adjust mouse settings using Red Hat Linux drivers To adjust mouse settings using Sun Solaris driversNetwork Configuration To configure network settings using the Console menuConsole Menu 14 DSR1024 Switch Installer/User Guide Terminal Operations To rename a user in the DSR1024 switch database Security ConfigurationTo add a user to the DSR1024 switch database Other Console Main Menu OptionsReset Certificates To remove a user from the DSR1024 switch databaseFirmware Management Enable Debug MessagesKeyboard Layout Configuration To set the keyboard country code for Sun serversDisplay Version Information Rename DsriqTo change the name of the Dsriq module Restore Factory Defaults Reset ApplianceExit Appendix a Flash Upgrades To upgrade the DSR switch firmware using the DSView software22 DSR1024 Switch Installer/User Guide Appendix B Using DSView Software Over a Modem Connection Before you beginEstablishing a DSR Remote Operations software connection Appendix C Using DSRIQ-SRL Modules Configuring the DSRIQ-SRL moduleDSRIQ-SRL module modes Appendices Creating a DSRIQ-SRL module macro Using History modeTo configure a DSRIQ-SRL module To create a macroTo use History mode DSRIQ-SRL module pinoutsWiring standards Appendix D UTP CablingUTP copper cabling Cabling installation, maintenance and safety tips Appendix E Technical Specifications DDC2BDimensions Appendix F Sun Advanced Key Emulation Appendices Appendix G Technical Support Index NumericsPPP SPC power control device 1, 5, 7, 8, 31 illustrated 38 DSR1024 Switch Installer/User Guide Index 40 DSR1024 Switch Installer/User Guide