D-Link USB/Ethernet Broadband Cable Modem, DCM-202 manual Contacting Technical Support

Page 35

Contacting Technical Support

You can find the most recent software and user documentation on the D-Link website.

D-Link provides free technical support for customers within the United States for the duration of the warranty period on this product.

U.S. customers can contact D-Link technical support through our web site, or by phone.

D-Link Technical Support over the Telephone: (877) 453-5465

24 hours a day, seven days a week.

D-Link Technical Support over the Internet:

http://support.dlink.com

When contacting technical support, please provide the following information:

Serial number of the unit (Bottom of unit)

Model number or product name

Software type and version number

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Contents Link DCM-202 Contents Package Contents System Requirements for Configuration Serial Number S/N RF and ETH MAC Local Cable Network ServicePrepare Your Workspace for the Cable Modem Installation Before installing the modemPrepare Your Workspace for the Cable Modem Installation Introduction Decide Which Installation Process to Use FeaturesInstalling the Cable Modem Using the Ethernet Port Verify the TCP/IP Protocol Configuration To configure TCP/IP on your Windows 2000 PC Configuring TCP/IP on the Windows 2000 Operating SystemsTo configure TCP/IP on a Macintosh Configuring TCP/IP on a Macintosh ComputerTo configure TCP/IP on your Windows NT 4.0 PC Problem I cannot access my e-mail or Internet service Connecting the Cable ModemTroubleshooting the Ethernet Installation Problem I cannot access my e-mail or Internet service Click Command Prompt Installing the Cable Modem Using the USB Port To install the hardware Installing the Hardware Cable Modem and Power AdapterInstalling the Software Drivers Windows 98 OS Installing the Software Drivers\Drivers\ Installing the Software Drivers Windows 98 OSInstalling the Software Drivers Windows 98 OS Installing the Software Drivers Windows 2000 OS \Drivers\ Installing the Software Drivers Windows 2000 OS Add New Hardware Wizard screen appears Installing the Software Drivers Windows Me OSInstalling the Software Drivers Windows Me OS Troubleshooting the USB Installation Click Control Panel Page Front Panel LEDs Cable Modem Front and Rear PanelsStatus PowerWhat the LED Activity Means CableReset Power Back Panel Connectors Interface Technical SpecificationsOSS LED Link Technical Support over the Internet Contacting Technical SupportLink Technical Support over the Telephone 877 Warranty Page Important Note Registration
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