Cavalier 6381 installation instructions Your router, or contact the router manufacturer, Properly

Page 11

If you’ve followed the instructions and it’s still not working, please try the following steps:

IF none of the lights are lit:

1.Make sure that you are using the power supply provided with the modem.

2.Try plugging into another wall outlet (one that is known to be functioning).

may need to be reinstalled or replaced. Please refer to the instruction manual for your ethernet card, or contact the manu- facturer for your ethernet card to ensure the drivers for the card are installed and functioning properly.

IF the correct lights are lit, but you can’t ping your DNS Server IP:

IF the “Line” light is not lit:

*If you are using a router, please refer to the instruction manual for

 

1. Make sure that you’re using the telephone cable provided with the

your router, or contact the router manufacturer.

1.

Make sure that you are pinging the IP address of your DNS Server.

modem. Any other type of cable could prevent the line light from

2.

Double check your TCP/IP settings. Make sure that you have

illuminating.

 

everything entered correctly.

2. Make sure that the telephone cable is connected directly to the

 

3.

Unplug the modem, let it sit there for at least 30 seconds, then plug

wall jack. It must not run through any filters or splitters.

 

it back in.

3. Unplug the power supply from the modem, and unplug the line

 

4.

Try pinging your assigned IP address. This IP address resides on the

cable from the modem and from the wall jack. Wait 30 seconds.

 

ethernet card in your computer. If you cannot ping this address, then

Plug the line cable back into the wall and modem, then plug the

 

 

check your TCP/IP settings (IP address, Subnet Mask, Gateway and

power cable back into the modem.

 

 

DNS). Make sure everything is entered correctly.

 

 

IF the “Ethernet” light is not lit:

5.

Reboot and check the settings again. If your Ethernet card keeps

 

 

dropping the settings after every reboot, the card may need to be

CavVelocity9

*If you are using a router, please refer to the instruction manual for

reinstalled or replaced. Please refer to the instruction manual for

your router, or contact the router manufacturer.

your ethernet card, or contact the manufacturer for your ethernet

1. Unplug the Ethernet cable from the modem and computer. Plug

card to ensure the drivers for the card are installed and functioning

both ends back in, making sure that there is a snug connection.

properly.

2. Try rebooting the computer. If the ethernet light blinks once during

 

the reboot, the ethernet card is not functioning properly. The card

 

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Contents CavVelocity Your DSL Connection About Your DSL ServiceDSL Modem Power Supply Package ChecklistInstalling the CavVelocity 6381 DSL Modem Settings Steps for Telephone ServiceSetting up Your PC for DSL Network Connections window will open Fig Setup Instructions for Windows XPClick on Use the following DNS server addresses Setup Instructions for WindowsNetwork and Dial-Up Connections window will open up Fig Click on Specify an IP address Setup Instructions for Windows 98/MEClick on the DNS Configuration tab Fig Click on Enable DNS Setup Instructions for Macintosh OS X To check to see if you are connected to our network If you do not get a reply back from your default gatewayNetwork Test Properly Your router, or contact the router manufacturerISP Technical Help Desk