Verizon VZ4010 manual Link LED is solid but I cannot connect to the Internet

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Troubleshooting

Link LED is blinking slowly; I cannot connect to a wireless network or the Internet.

If your Card appears to be functioning properly, but you cannot connect to a network or you have a red wireless icon at the bottom of your screen, the problem may be that there is a mismatch between the network name (SSID) settings in your wireless network properties.

Check the SSID settings to see if they match. The SSID is case-sensitive and the spelling on each computer must be exactly the same in order for the Card to connect to the wireless router.

Note: To check the SSID settings or look for an available network, double-click the Signal Indicator icon to bring up the “Wireless Networks” screen. Click “Add” if you do not see the network you are trying to connect to and type in the SSID.

For more information about setting up an SSID, please reference your router manufacturer’s user manual. If issues persist even at close range, please contact Verizon Technical Support

at 888-604-5880.

Link LED is solid but I cannot connect to the Internet.

If you have a signal but can’t get online or obtain an IP address, the problem may be that there is a mismatch between the encryption key settings in your computer and wireless router.

Check the WEP key settings to see if they match. The key is case-sensitive and the spelling on each computer and wireless router must be exactly the same in order for the Card to connect to the router. For more information about encryption, please see “Securing your Wi-Fi Network” on page 15 of this User Manual.

If issues persist even at close range, please contact Verizon Technical Support at 888-604-5880.

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Contents Wireless G Notebook Card Table of Contents Introduction Placement of your Wireless Router IntroductionCordless Phone Placement Avoid Obstacles and InterferenceChoose the Quietest Channel for your Wireless Network Secure Connections, VPNs, and AOLProduct Features OverviewProduct Specifications OverviewApplications and Advantages System Requirements Package ContentsCard Connector Link LEDInstalling and Setting up the Card Install the SoftwareSection Installing and Setting up the Card Configure Use the Wireless Networking Utility from Verizon Installation is now completeSection Using the Wireless Networking Utility from Verizon Accessing the WNU from the Windows System TrayLost Wireless Connection Network StatusAvailable Networks Using the Wireless Networking Utility from Verizon Network Status and Solution TipsConnection Failure Setting Wireless Network Profiles Securing your Wi-FiNetworkUsing the Wireless Networking Utility from Verizon Encryption Methods Bit WEPBit Encryption Encryption KeysSetting up your Wireless Router to use Security Configuring your Wireless G Notebook Card to use SecurityChanging the Wireless Security Settings WEP Setup Bit WEP EncryptionC3 03 0F AF 0F 4B B2 C3 D4 4B C3 D4 E7 = 128-bit WEP key WPA-PSK no server Wireless Networking Utility Options WNU HelpAdvanced Diagnostic Tools Troubleshooting Can’t connect to the Internet wirelesslyTroubleshooting Name of your wireless network appears in Available NetworksPower LED does not come on Card is not working Link LED is solid but I cannot connect to the Internet Signal strength is poor Data transfer is sometimes slowTroubleshooting Troubleshooting Troubleshooting Technical Support InformationI f r ti Federal Communications Commission NoticeInformation Manufactured by BelkinInformation Wireless G Notebook Card
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