Verizon VZ4010 manual Troubleshooting, Can’t connect to the Internet wirelessly

Troubleshooting

I can’t connect to the Internet wirelessly.

If yo u are unable to connect to the Internet from a wireless computer, please check the following items:

1.Look at the lights on your wireless router. If you’re using a Wireless Router from Verizon, the lights should be as follows:

•The “Power” light should be on.

•The “Connected” light should be on, and not blinking.

•The “WAN” light should be either on or blinking.

If your Wireless Router’s lights have the above characteristics, go to number 2 below.

If this is NOT the case, make sure:

•The router’s power cord is plugged in.

•All cables are connected between the router and the modem.

•All the modem’s LEDs are functioning correctly. If not, see your modem’s user manual.

•Reboot the router.

•Reboot the modem.

If you continue to have issues, please contact Verizon Technical Support at 888-604-5880.

If you are not using a Wireless Router from Verizon, consult that router manufacturer’s user guide.

2.Open your wireless utility software by clicking on the icon in the system tray at the bottom right-hand corner of the screen. If you’re using a Wireless Card from Verizon, the tray icon should look like this (the icon may be red or green):

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