Grandstream Networks HT502 user manual Placing a Phone Call, Examples, Using IVR

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99

 

“RESET”

 

Press “9” to reboot the device

 

 

 

 

 

 

Enter MAC address to restore factory default setting

 

 

 

 

 

 

(See Restore Factory Default Setting section)

 

 

 

 

 

 

 

 

 

 

 

“Invalid Entry”

 

Automatically returns to main menu

 

 

 

 

 

 

 

 

 

 

 

“Device not registered”

 

This prompt will be played immediately after off hook If the device is

 

 

 

 

 

 

not register and the option “Outgoing Call without Registration” is in

 

 

 

 

 

 

NO

 

Five Success Tips when using the Voice Prompt

1.“*” shifts down to the next menu option

2.“#” returns to the main menu

3.“9” functions as the ENTER key in many cases to confirm an option

4.All entered digit sequences have known lengths - 2 digits for menu option and 12 digits for IP address. For IP address, add 0 before the digits if the digits are less than 3 (i.e. - 192.168.0.26 should be key in like 192168000026. No decimal is needed).

5.Key entry can not be deleted but the phone may prompt error once it is detected

Placing a Phone Call

PHONE OR EXTENSION NUMBERS

1.Dial the number directly and wait for 4 seconds (Default “No Key Entry Timeout”); or

2.Dial the number directly and press # (Use # as dial key” must be configured in web configuration).

Examples:

1.Dial an extension directly on the same proxy, (e.g. 1008), and then press the # or wait for 4 seconds.

2.Dial an outside number (e.g. (626) 666-7890), first enter the prefix number (usually 1+ or international code) followed by the phone number. Press # or wait for 4 seconds. Check with your VoIP service provider for further details on prefix numbers.

DIRECT IP CALLS

Direct IP calling allows two parties, that is, a FXS Port with an analog phone and another VoIP Device, to talk to each other in an ad hoc fashion without a SIP proxy.

Elements necessary to completing a Direct IP Call:

1.Both HT502 and other VoIP Device, have public IP addresses, or

2.Both HT502 and other VoIP Device are on the same LAN using private IP addresses, or

3.Both HT502 and other VoIP Device can be connected through a router using public or private IP addresses (with necessary port forwarding or DMZ).

HT502 supports two ways to make Direct IP Calling:

Using IVR

1.Pick up the analog phone then access the voice menu prompt by dial “***

2.Dial “47” to access the direct IP call menu

3.Enter the IP address after the dial tone and voice prompt “Direct IP Calling”

Grandstream Networks, Inc.

HT-502 User Manual

Page 10 of 32

 

Firmware Version 1.0.4.2

Last Updated: 06/2011

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Contents Grandstream Networks, Inc NAT Settings Configuration GUI Interface Examples Warranty Safety CompliancesWelcome Connect Your HT502 Connecting the HT502Equipment Packaging LAN LED Power LEDWAN LED PHONE1 / PHONE2 LEDSoftware Features Overview Product OverviewEMC Hardware SpecificationLED Understanding HT502 Voice Prompt Reset the HT to take affect the new IP addressBasic Operations Main MenuPlacing a Phone Call Using IVRSee Restore Factory Default Setting section ExamplesCall Waiting Call HoldCall Transfer Attended Transfer Way ConferencingFax Support Instructions for 3-way conferenceCall Features Key Call FeaturesConfiguration Guide Configuring the HT502 through Voice PromptsConfiguring the HT502 Via Web Browser User Level Password Web pages allowedImportant Settings Dtmf MethodsMTZ+6MDT+5 DMZ IP NAT FXS1 Advanced User ConfigurationDND FXS2HTTP/HTTPS Internet Telephone Service Provider ACS URLAuthenticate Password ConfigurationAuthenticate ID Syslog LevelEnable Ring-Transfer DNS ModeUnregister on Reboot Disable Bellcore StyleEnable Call Features SIP T1 TimeoutDisable Dtmf Disable Call WaitingDial Plan Dial Plan Rules Dial Plan PrefixUse # as Dial Key 1900x. =16172-9xxxxxx 12-9xx2-9xxxxxx 0112-9xCallee Request Timer Special FeatureCaller Request Timer Force TimerVAD Rebooting the HT502 from Remote Saving the Configuration ChangesConfiguration through a Central Server Firmware Upgrade through TFTP/HTTP/HTTPS Software UpgradeInstructions for local firmware upgrade Firmware and Configuration File Prefix and Postfix Configuration File DownloadManaging Firmware and Configuration File Download Restore Factory Default Setting Encode the MAC Address