SBC comm 5260 manual Appendix a

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APPENDIX A

Having Trouble?

If the suggestions below don’t resolve your problem, technical support is available from your Internet Service Provider. Please refer to the Internet Service Provider's information on how to contact them for technical assistance.

I can’t open my computer case. What do I do?

•Consult your computer manufacturer’s Owner’s Manual.

•Call your computer manufacturer’s Support Line.

I can’t connect. What do I do?

•Make sure there is no filter on the phone jack/cord connected to your DSL modem

•Check your Ethernet cable connection. Is it secure?

•Verify that you are installing your DSL equipment AFTER the “Service Completion Date” given to you when you ordered your DSL Internet Service.

•Call 877-SBC-DSL5(877-722-3755)for questions or problems with equipment installation or DSL connection.

Installation Guide for Customer Self-Install: Efficient Networks® 5260, Macintosh

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©2001 SBC Advanced Solutions, Inc. All rights reserved.

 

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Contents Read ME First Table of Contents This Installation Guide is for Macintosh users only Verify Your System Requirements and DocumentsVerify the Contents of Your DSL Equipment Kit Install a Telephone Filter on Every Telephone Line To the DSL modem Other phones Answering machines Caller ID boxes Choose Your Modem and Check your Minimum Requirements Page Page Installing the Kingston hardware if needed Install the Efficient Networks DSL Modem Page Finish Configuring Your System Page Install and Configure EnterNet Appendices Appendix a Page Installing the Kingston Ethernet Adapter Page Laptop Systems- Installing the Kingston Ethernet Adapter Page Appendix C Page Page Appendix D This concludes the DSL Equipment Installation Guide
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