SBC comm 5260 manual Appendix D

Page 27

APPENDIX D

Troubleshooting SBC Express

Please refer to this list if you are having problems using SBC Express or if you receive an error message. If after troubleshooting, you are still having problems, then you should contact the numbers listed in Appendix A.

Step

Problem

Solution

 

 

 

Minimum

SBC Express verifies minimum requirements on

Update your computer to the recommended

Resources

several resources including hard drive space, RAM,

resource level.

 

operating system level, and processor speed and

 

 

family.

 

 

If any of these resources are under the required value,

 

 

an error will display describing which resource did not

 

 

meet the requirement.

 

 

 

 

Installing

When installing Network Interface Cards the

You may have to provide an installation CD-

Network

installation process may ask for the original installation

ROM for the installation of the drivers to be

Interface Card

disk.

successful.

 

 

 

Incompatible

This scenario can occur when a machine had a

Use the “Fix” button to launch the appropriate

Adapter

previous NIC or Network Adapter installed, but the

system control panel along with context sensitive

 

physical device is missing or was misconfigured.

help. The help provided will guide you through

 

 

the steps to disable or remove the adapter.

 

 

 

Missing Internet

This scenario can occur if Client for Microsoft

Use the “Fix” button to launch the appropriate

Protocol

Networks is not installed with the TCP/IP protocol or

control panel and context sensitive help to guide

 

if the NIC is installed without binding TCP/IP to the

you in binding TCP/IP to the network adapter.

 

NIC.

 

 

 

 

Disabled

This scenario can occur when a NIC is present in the

Use the “Fix” button with context sensitive help

Network Adapter

system, yet the adapter has been disabled.

to guide you through enabling the adapter.

 

 

 

Installation Guide for Customer Self-Install: Efficient Networks® 5260, Macintosh

Page 26

©2001 SBC Advanced Solutions, Inc. All rights reserved.

 

Image 27 Contents
Read ME First Table of Contents Verify Your System Requirements and Documents This Installation Guide is for Macintosh users onlyVerify the Contents of Your DSL Equipment Kit Install a Telephone Filter on Every Telephone Line To the DSL modem Other phones Answering machines Caller ID boxes Choose Your Modem and Check your Minimum Requirements Page Page Installing the Kingston hardware if needed Install the Efficient Networks DSL Modem Page Finish Configuring Your System Page Install and Configure EnterNet Appendices Appendix a Page Installing the Kingston Ethernet Adapter Page Laptop Systems- Installing the Kingston Ethernet Adapter Page Appendix C Page Page Appendix D This concludes the DSL Equipment Installation Guide