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Troubleshooting
When you have a trouble using the player, try the following before contacting a service centre.
Problem | Solution | ||
| • | Your player will not turn on if the battery is | |
My player will not |
| completely drained. Recharge the battery | |
| and turn the player on again. | ||
turn on. |
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• | Press and hold the Power button for about | ||
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| • | Check if the touch screen and buttons are | |
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| locked. | |
The buttons do | • | Check if the buttons or icons correspond to | |
not work. |
| the functions you want to activate. | |
| • | Press and hold the Power button for about | |
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| • | The screen may not be visible under the | |
The screen |
| direct rays of the sun. | |
• | If you set the <Screen | ||
does not display | |||
| player automatically turns off and locks the | ||
anything. |
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| screen when you perform no actions in the | ||
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| specified period. | |
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The battery | • | The battery running time may differ | |
| depending on the current sound mode or | ||
running time is |
| ||
| display settings. | ||
different from |
| ||
• | The battery running time may decrease if | ||
what is written in | |||
the user manual. | your player is left in a location with a high or | |
low temperature. | ||
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Problem | Solution | |
Kies will not work | Check if your PC meets PC requirements. | |
on a PC. | See "Recommended PC requirements." | |
| Run Windows Update on the PC. Select key | |
My player will not | updates and service packs and update all. | |
connect to a PC. | When the update is completed, reboot the PC | |
| and reconnect. | |
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| • | Format your player in <Settings> → |
The file transfer is | • | <System> → <Format> and try again. |
Stop all programs you are not using. | ||
too slow. |
| Running multiple programs simultaneously |
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| can slow down the file transfer rate. |
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| • | Check if any playable files are stored in your |
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| player. |
My player will not | • | Check the size of the files to play. Your player |
play any files. |
| will not play files larger than 4 GB. |
| • | Check if the files are damaged. |
| • | Check if the battery is charged. |
| • | Check if the USB cable is correctly |
I cannot | • | connected. Reconnect it. |
download files to | Check if the memory is full. | |
my player. | • | Press and hold the Power button for about |
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