Troubleshooting
For a more complete listing of errors and possible solutions, please see the user guide or online Help. You may also visit www.sprint.com or contact Sprint Customer Service (see above).
Problem/error | Solution | ||
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The device has no power. | Ensure the following: | ||
(The | LED indicator is off.) | ⬤ The device is properly inserted. | |
⬤ The computer is turned on and not in suspend mode | |||
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| (Windows) or sleep mode (Mac). | |
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No service is available. | Try the following: | ||
(The | LED indicator is off.) | ⬤ Reorient your computer. | |
⬤ If you are inside a building or near a structure that may be | |||
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| blocking the signal, change the position or location of your | |
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| computer. | |
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| ⬤ Check with Sprint — a network or account problem may be | |
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| preventing the device from obtaining service. | |
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Using Your Device