Sprint Nextel 402 manual Attaching an External Antenna, Contacting Sprint Customer Service

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Attaching an External Antenna

You can improve the signal strength by attaching an external antenna with a TS9 connector (sold separately). The recommended antenna is the 6-band blade antenna with TS9 connector, available from www.sierrawireless.com (part number 6000342).

CAUTION

Use of other antennas may violate FCC requirements.

1.If the device is connected to your computer, remove it.

2.Gently flip open the tab on the side of the device.

3.Hold the antenna cable by the connector (end) part, and carefully insert the connector part of the cable into the corresponding connector on the device.

4.Reinsert the device into your computer.

Contacting Sprint Customer Service

You can reach Sprint Customer Service by:

⬤Logging on to your account at www.sprint.com.

⬤Calling us toll-free at 1-888-211-4727(personal use) or 1-800-927-2199(business use).

⬤Writing to us at Sprint Customer Service, P.O. Box 8077, London, KY 40742.

20 Section 2C. Using Your AirCard 402 Device

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Contents Sprint Mobile Broadband 2-in-1 Card Sierra Wireless AirCard Page Table of Contents Technical Specifications, Regulatory Your AirCard 402 Device How to Use This Guide Getting More Information About Your Device and ServiceIntroducing the AirCard 402 Device Introducing the AirCard 402 Device TRU-InstallIntroducing the AirCard 402 Device Package Contents Care and MaintenancePage Setting Up and Using the AirCard 402 Device To verify that your device is set up on your Sprint account Setting Up Your Sprint AccountSetting Up Your Device on Your Sprint Account Setting Up Your Sprint AccountInstalling the Software and Activating Your Device Installing the Software and Activating Your DeviceInstalling the Software on a Windows Computer Installing the Software and Drivers Installing the Software and Activating Your Device Installing the Software and Activating Your Device Installing the Software and Activating Your Device Installing the Software and Activating Your Device Installing the Software on a Mac Computer Installing the Software and Activating Your Device Installing the Software and Activating Your Device Activating Your AirCard 402 Device Starting the Windows Software Using Your AirCard 402 DeviceUsing Your AirCard 402 Device Starting the Mac Software Viewing the User GuideRemoving the AirCard 402 Device Exit the Sprint SmartView software if it is openContacting Sprint Customer Service Attaching an External AntennaTroubleshooting Reorient your computerPage Warranty LED Operation Technical SpecificationsTechnical Specifications Specifications Radio Frequency and Electrical Specifications FCCSoftware Specifications Environmental Specifications Regulatory Information Regulatory InformationRegulatory Notices FCC ID N7NAC402 Regulatory Information Information pertaining to OEM customers Patents TrademarksLimitation of Liability Additional Information and UpdatesCopyright Important Safety Information Important Safety InformationSafety and Hazards Important NoticeImportant Safety Information One-Year Limited Warranty One-Year Limited WarrantyOne-Year Limited Warranty One-Year Limited Warranty One-Year Limited Warranty