Apple U10C011 manual Troubleshooting the USB Installation

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Troubleshooting the USB Installation

None of the LEDs is on when I power on the LAN Cable Modem.

Check the connection between the power adapter and the cable modem. Power off the cable modem and wait for 5 seconds, and power on the modem again. If the problem still exists, you may have a hardware problem.

When attempting to install the USB driver in Windows 98 SE, I receive the following error message: Device not installed at this time. Driver not found.

This usually occurs when the wrong driver has been installed. To remove the wrong driver and install the correct driver:

1.Right-click on the My Computer icon on your desktop and choose Properties.

2.Click the Device Manager tab

3.Click the plus sign next to Universal Serial Bus controllers to view the list of installed USB device drivers.

User’s Guide

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Contents Data Cable Modem Contents Understand the Cable Modem’s Features Contact Your Local Cable OperatorSupplied Prepare Your Area for Cable Modem InstallationGather Supplied and Required Items Not SuppliedInstalling the Cable Modem Using the USB Port Installing the Software Drivers Before Hardware ConnectionPage Installing the Hardware Installing the Software Drivers Page User’s Guide Page Page User’s Guide Page Click Yes to restart the computer User’s Guide Page Page Page Page Page Click Finish to complete the installation User’s Guide Troubleshooting the USB Installation None of the LEDs is on when I power on the LAN Cable ModemSelect USB Composite Device and click Remove Click Refresh Uninstalling the USB Driver Installing the Modem Using the Ethernet Port Troubleshooting the Ethernet Installation None of the LEDs are on when I power on the Cable ModemPage Cable Modem LEDs and Connectors LEDs on the Front of the ModemLEDs indications Connectors on the Back of the Modem