Dell H710P, H310, H810 Troubleshooting Security Key Errors, Secured Foreign Import Errors, 106

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Troubleshooting Security Key Errors

Secured Foreign Import Errors

A foreign configuration is a RAID configuration that already exists on a replacement physical disk that you install in a system. A secured foreign configuration is a RAID configuration that was created under a different security key. There are two scenarios in which a secured foreign import fails:

•The passphrase authentication fails—A VD secured with a security key different from the current controller security key cannot be imported without authentication of the original passphrase used to secure them. Supply the correct passphrase to import the secured foreign configuration. If you have lost or forgotten the passphrase, the secured foreign disks remain locked (inaccessible) until the appropriate passphrase is entered or if they are instant secure erased.

•The secured VD is in an offline state after supplying the correct passphrase—You must check to determine why the virtual disk failed and correct the problem. See "Troubleshooting" on page 109.

Failure to Select or Configure Non Self-Encrypting Disks (non-SED)

A virtual disk can be either secured or unsecured depending on how it was configured when created. In order to create a secured virtual disk, the controller must have a security key present and must be composed of SEDs only. In order to select/configure non-SED, you must create an unsecured virtual disk. You can create an unsecured virtual disk even if there is a security key present. Select the secure VD option as No in the Create New VD menu. See "Creating Virtual Disks" on page 58 for steps on how to create an unsecured virtual disk.

Failure to Delete Security Key

A security key is used to lock or unlock access to a security-enabled component. This key is not utilized in the actual encryption of data. If a security key is present, both secured and unsecured virtual disks may exist.

To delete the security key, you must have a previously established security key present on the controller and there can not be any configured secured disks. If there are configured secured disks, remove or delete them.

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Security Key and RAID Management

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Contents User’s Guide Model UCPA-801, UCPB-800, UCPM-800 and UCPE-800 Contents Removing the Perc Controller Installing the Perc Controller Battery Transparent Learn CycleAutomatic Replace Member Support For Internal Setting up Redundant Path SupportInstalling the Windows Drivers Reverting to Single Path SupportBios Configuration Utility Virtual Disk ManagementUefi RAID Configuration Utility Troubleshooting Security Key Errors Security Key Implementation Security Key Management109 120 Degraded State of Virtual Disks 118119 124125 Linux Operating System Errors 126128 Contents Overview GB DDR3 Supported Operating Systems Go to support.dell.com Related DocumentationContacting Dell Visit support.dell.comFeatures Physical Disk Power ManagementTypes of Virtual Disk Initialization Configured Spin Down DelaySavings mode Background Initialization of Virtual DisksFull Initialization of Virtual Disks Fast Initialization of Virtual DisksConsistency Checks Disk RoamingVirtual Disk Migration Features Virtual Disk Write Cache Policies Write-Back and Write-ThroughVirtual Disk Read Cache Policies Conditions Under Which Write-Back is EmployedReconfiguration of Virtual Disks RAID Level Migration Fault Tolerance Smart FeaturePatrol Read Automatic Replace Member with Predicted FailureRedundant Path Support For Perc H810 Only Physical Disk Failure Detection Using Persistent Hot Spare SlotsPhysical Disk Hot Swapping Using Replace Member and Revertible Hot Spares Controller Cache PreservationCache Preservation With Non-Volatile Cache NVC Battery Transparent Learn CycleCache Data Recovery TLC Time FrameWhen to Replace the Battery Features Deploying the Perc Card Installing the Perc Controller Removing the Perc ControllerRemoving and Installing the Perc Adapter Removing and Installing the Perc Mini Blade Controller Removing and Installing the Perc Mini Monolithic Controller Support For Internal Multiple ControllersSetting up Redundant Path Support on the Perc H810 Adapter Deploying the Perc Card Redundant Path Support Configuration With Two Enclosures Installing the Windows Drivers Driver InstallationCreating the Driver Media Click Continue Pre-Installation RequirementsCreating the Device Driver Media Downloading Drivers From the Dell Support WebsiteDriver Installation Select Install from a list or specific location Click Device ManagerUpdating the Linux Driver Driver Installation Upgrading the Kernel Driver Installation Management Applications for Perc Cards Dell OpenManage Storage ManagementBios Configuration Utility Entering the Bios Configuration UtilityMenu Navigation Controls Exiting the Configuration UtilityMenu Navigation Keys Notation Meaning and Use Example To exit the Bios Configuration Utility Setting Up Virtual Disks Mgmt, Ctrl Mgmt, and Foreign View PD MgmtVirtual Disk Parameters and Descriptions RAID LevelWrite Policy Virtual Disk Management Creating Virtual DisksManagement Applications for Perc Cards Management Applications for Perc Cards Converting Physical Disk to Non-RAID for Perc H310 Converting Physical Disk to RAID Capable for Perc H310Initializing Virtual Disks Checking Data Consistency Management Applications for Perc Cards Management Applications for Perc Cards Select Foreign Configuration View to display Break Mirror Break Mirror in Bios Configuration Utility Managing Preserved Cache Select Manage Preserved CacheCreating a dedicated hot spare Managing Dedicated Hot SparesDeleting a dedicated hot spare Deleting Virtual Disks Deleting Disk GroupsClearing the Configuration Bios Configuration Utility Menu OptionsSelect Clear Config Information on the Virtual Disk Management Screen Virtual Disk Management VD MgmtVirtual Disks Physical Disks Information Displayed in Right PanelVirtual Disks Disk Group # Properties Management Applications for Perc Cards Information on the Virtual Disk Management Screen Virtual Disk Actions Virtual Disk Actions DescriptionPhysical Disk Management PD Mgmt Rebuild Physical Disk ActionsPhysical Disk Actions Description Controller Management Ctrl Mgmt Controller Management Options Description Controller Management ActionsNon-RAID drive Setting LED Blinking Foreign Configuration ViewPhysical Disk Management Creating Global Hot Spares Removing Global or Dedicated Hot SparesReplacing an Online Physical Disk Stopping Background Initialization Restrictions and LimitationsController Management Enabling Boot SupportPerforming a Manual Rebuild of an Individual Physical Disk Enabling Bios Stop on Error Enabling Auto Import Restoring Factory Default Settings Uefi RAID Configuration UtilityEntering the Uefi RAID Configuration Utility Exiting the Uefi RAID Configuration Utility Configuration OptionsController Management Virtual Disk Management Physical Disk ManagementEnclosure Management CacheCade Virtual Disk Characteristics CacheCadeConfiguring and Managing CacheCade Virtual Disks CacheCade Virtual Disk ManagementCreate CacheCade Virtual Disk Select Create CacheCade Virtual Disk and press EnterReconfiguring CacheCade Virtual Disks Delete CacheCade Virtual DiskAutomatic Reconfiguration of CacheCade Virtual Disks Manual Resizing of CacheCade Virtual Disks Security Key and RAID Management Security Key Management in the Bios Configuration UtilitySecurity Key Implementation Create Security Key Local Key Management LKM100 Change Security Key 101Delete Security Key 102Securing Pre-Existing Virtual Disks Creating Secured Virtual Disks103 104 Instant Secure Erase 105Failure to Delete Security Key Troubleshooting Security Key ErrorsSecured Foreign Import Errors 106Failure to Instant Secure Erase Task on Physical Disks 107108 Discovery Error Message TroubleshootingBios Error Messages Extra Enclosure Error MessageMissing Disks in Virtual Disk Error Message Cache Data Lost Error Message110 Missing Virtual Disks Error Message Previous Configuration of Disks Removed Error Message111 Corrective Action Enable the ROM option Dirty Cache Data Error MessageBios Disabled Error Message 112Adapter at Baseport not Responding Error Message Drive Configuration Changes Error Message113 Virtual Disks Partially Degraded Error Message Virtual Disks Offline Error MessageVirtual Disks Degraded Error Message Memory or Battery Problem Error MessageForeign Configuration Found Error Message Firmware Fault State Error Message115 Invalid SAS Topology Detected Error Message Foreign Configuration Not Found in CtrlR Error MessagePrevious Configuration Cleared or Missing Error Message 116Configured Disks Removed or Not Accessible Error Message Multibit ECC Errors Detected Error Messages117 Degraded State of Virtual Disks Memory ErrorsBattery Discharged or Disconnected Error Message Corrective ActionPerc Card Has Yellow Bang in Device Manager General IssuesPreserved Cache State Perc Card Not Seen in Device ManagerPhysical Disk in Failed State Physical Disk IssuesUnable to Rebuild a Fault Tolerant Virtual Disk 120Physical Disk Displayed as Blocked Fatal Error or Data Corruption ReportedMultiple Disks Become Inaccessible 121Rebuilding a Failed Physical Disk Virtual Disk Fails During Rebuild Using a Global Hot Spare122 Physical Disk Takes a Long Time to Rebuild Virtual Disk Fails Rebuild Using a Dedicated Hot Spare123 Smart Errors 124Target Disk Fails Replace Member ErrorsSource Disk Fails During Replace Member Operation General Disk FailsDriver Does not Auto-Build into New Kernel Linux Operating System Errors126 Error Message Unable to Register Scsi Device Error Message127 Disk Carrier LED Indicators 128Summary of RAID Levels Appendix RAID Description129 Disk Striping RAID Terminology130 Parity Data Disk MirroringSpanned RAID Levels 131Figure A-3. Example of Distributed Parity RAID Figure A-4. Example of Dual Distributed Parity RAIDIndex 133RAID 134135 136
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H310, H710, H710P, H810 specifications

Dell offers a range of storage controller technologies, notably the H810, H710, H710P, and H310, which cater to different enterprise needs. These controllers are designed to support various storage configurations, enhancing overall system performance and reliability.

The Dell H810 is a high-performance PCIe 3.0 RAID controller that supports up to eight internal drives and is particularly suited for demanding workloads. It features advanced RAID levels including RAID 0, 1, 5, 6, 10, 50, and 60, providing flexibility for various data protection strategies. The H810 also supports up to 32TB of storage capacity, making it suitable for environments that require substantial data management capabilities.

The H710 is another powerful RAID controller, widely recognized for its balance of performance and cost-efficiency. It features 1GB of cache memory, which aids in accelerating read and write operations. The H710 supports the same RAID levels as the H810 and allows for up to 512MB of non-volatile memory. This ensures data integrity even in the event of a power failure, making it reliable for critical applications.

The H710P is an enhanced version of the H710, with a significant upgrade in its cache capabilities. It offers 2GB of battery-backed cache memory, further enhancing data processing speeds and improving responsiveness. The H710P is ideal for intensive workloads and virtualization, where rapid access to data is essential. This controller also includes features such as RAID storage pooling, intelligent data tiering, and support for multiple virtual disks.

Finally, the H310 is a cost-effective option for small to medium-sized businesses or those with less demanding storage requirements. It offers similar RAID support as the higher-end controllers but operates with a simpler architecture. The H310 features 512MB of cache, providing sufficient performance for regular workloads without the additional complexities of more advanced controllers.

In summary, Dell's H810, H710, H710P, and H310 storage controllers each serve distinct purposes, providing various features, technologies, and performance characteristics tailored to different business needs. From high-capacity storage solutions to user-friendly setups, Dell’s offerings ensure that organizations can efficiently manage their data storage requirements.
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