Dell R610, A03 owner manual Troubleshooting a Wet System

Page 144

4Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's documentation.

5Enter the System Setup program and confirm that the NIC ports are enabled. See "Integrated Devices Screen."

6Ensure that the NICs, hubs, and switches on the network are all set to the same data transmission speed and duplex. See the documentation for each network device.

7Ensure that all network cables are of the proper type and do not exceed the maximum length.

If all troubleshooting fails, see "Getting Help."

Troubleshooting a Wet System

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

1Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

2Open the system. See "Opening the System."

3Disassemble components from the system. See "Installing System Components."

Hard drives

SD cards

USB memory key

NIC hardware key

Internal SD Module

Expansion cards and both expansion-card risers

Integrated storage controller

iDRAC6 Enterprise card

Power supplies

144

Troubleshooting Your System

Image 144
Contents Dell PowerEdge R610 Systems September Contents Processor Settings Screen Entering the Uefi Boot ManagerUefi Boot Settings Screen Using the System Password Using the Setup PasswordEntering the iDRAC Configuration Utility Installing a Hard Drive Into aExpansion Card Installation Guidelines Contents Installing an Expansion Card Removing an Expansion Card Installing the Internal SD ModuleInstalling an Internal SD Flash Card Installing a VFlash Media CardInstalling the Integrated Storage General Memory Module InstallationReplacing the System Battery 127 Replacing the Plastic Fan Guide 108Troubleshooting Your System 141 148Disabling a Forgotten Password 163 159163 163167 Accessing System Features During Startup You to select a boot deviceYou to manage your system’s boot options F11Front-Panel Features and Indicators USB connectors System error messagesLCD panel displays an error Operating systems documentationLCD Panel Features Optional Or DVD+RW drive System identificationSeconds to enter Bios Progress mode Home ScreenButtons Description Left Hold the system ID button for more than fiveSetup Menu View MenuHard-Drive Indicator Patterns for RAID Option Description TemperatureAmber During this time Back-Panel Features and Indicators Connects a VGA display to the systemIndicator, Button, or Icon Power supply 1 PS1Power supply 2 PS2 Power Indicator Codes NIC Indicator Codes Link indicatorLCD Status Messages Viewing Status MessagesRemoving LCD Status Messages Error DisabledRange. Power BatteryE122C CPU Power Fault. PowerE1216 RegulatorConfiguration E1311 Fan module ##RPM exceeding E1313 FanError. Power Parity errorPower cycle Check errorE161C Power Supply Power. CheckE1624 Lost power E1626 Power SupplyError on Bus E1710 ChannelReview Clear SELError. Review E1714 UnknownE1715 Fatal I/O E1716 Chipset IerrFault. Review ReconfigureE171F PCIe fatal E1810 Hard drive ##Configured But unusable Check DIMMs E2013 Bios unableE1A15 SAS cable B Control panelE2017 Timer refresh Timer errorE2019 Parity error E2015Configur E201B KeyboardE201C InitializatioError on Dimm Disabled onE2110 Multibit ##. ReseatW1627 Power W1228Capacity 24hrSystem Messages Rebooting Power requiredSystem boot Alert! iDRAC6 notAlert! Power Memory disabledFatal error BootBios Update Is installed onCPU x installed Attempt FailedBootable media is Configuration onCPUs with Different cacheCorrect Connectors Gate A20 failure Please run SetupEmbedded NICx NICyInvalid PCIe card FoundInternalStorage SlotMemory address Line failure atValue expecting Memory doubleMirror mode No timer tickDIMMs must be AvailablePCI Bios failed To installError Expected PCIe TrainingRead fault Seek errorRequested sector Not foundShutdown failure AmountSystem memory has ChangedSetup program DIMMs shouldFollowing DIMMs should Following DIMMs should Match in sizeTimer chip Will now resetSystem Services Counter 2 failedProtected mode UnexpectedUnsupported CPU CombinationError has caused System resetInstalled Code updateConfiguration is Not optimal. Recommended Memory ConfigurationWrite fault Write fault on selected drive Mismatch. PSUDiagnostics Messages Alert MessagesOther Information You May Need About Your System Using the System Setup Program and Uefi Boot Manager Choosing the System Boot ModeEntering the System Setup Program Responding to Error MessagesUsing the System Setup Program Navigation Keys System if any changes were madeSystem Setup Options Size, and so on. See Processor Settings ScreenMain Screen See Integrated Devices ScreenOn default To 84-key keyboards Report Keyboard ErrorsReport default This setting does not affect the operation of the keyboardMemory Settings Screen Processor Settings ScreenSata Settings Screen Execute DisableEnabled default Available power states Processor X ID Cache size, and number of cores of each processorBoot Settings Screen Integrated Devices Screen PCI IRQ Assignments Screen Serial Communication ScreenPower Management Screen Attempt fails. This rate should not be adjustedEnabled default Operating system is loaded You can configure each option independentlyDBPM, the fan power to Minimum Power, Memory power to Maximum Performance. In thisIf you select Custom, you can configure each option Fan PowerSystem Security Screen Enables or disables the NMI feature Exit ScreenEntering the Uefi Boot Manager Using the Uefi Boot Manager Navigation KeysDisplays the Uefi Boot Manager help file One or returns to the previous screenUefi Boot Manager Screen Uefi Boot Settings ScreenSystem and Setup Password Features Using the System PasswordSystem Utilities Screen Using the System Setup Program and Uefi Boot Manager Using the Setup Password Using the System Setup Program and Uefi Boot Manager IDRAC Configuration Utility Entering the iDRAC Configuration UtilityInstalling System Components Recommended ToolsInside the System Removing and Replacing the Optional Front Bezel Information Tag Removing the Information TagOpening and Closing the System Replacing the Information TagOpening the System Closing the System Lift up the latch on the coverHard Drives Removing a Drive BlankInstalling a Hard-Drive Blank Removing a Hot-Swap Hard DriveRemove the front bezel. See Removing the Front Bezel Installing a Hot-Swap Hard Drive Installing a Hot-Swap Hard Drive Hard drive Drive carrierInstalling a Hard Drive Into a Hard-Drive Carrier Removing a Hard Drive From a Hard-Drive CarrierSAS screw hole Power Supplies Removing a Power SupplyInstalling a Power Supply Removing and Replacing a Power Supply Power supplyRemoving the Power Supply Blank Installing the Power Supply BlankExpansion Card Installation Guidelines Expansion CardsInstalling an Expansion Card Close the expansion-card latch. See Figure Expansion-Card Risers Removing an Expansion CardRemoving an Expansion-Card Riser Installing System Components Page Installing the Internal SD Module Internal SD ModuleReplacing an Expansion-Card Riser Opposite side of riserBoard Installing an Internal SD Flash Card Internal SD Flash CardRemoving the Internal SD Module Card Internal USB Memory Key Removing an Internal SD Flash CardInternal USB Cable Removing the Internal USB CableUSB memory key Installing the Internal USB Cable Remove the USB cable from the connector on the system boardVFlash Media 100Installing a VFlash Media Card Installing an iDRAC6 Enterprise CardIDRAC6 Enterprise Card Optional Removing a VFlash Media CardRemoving an iDRAC6 Enterprise Card Retention standoff posts SocketNIC Hardware Key 10313. Installing a NIC Hardware Key NIC hardware key Cooling FansFan assembly Installing System Components Removing a Cooling Fan105 Removing the Fan Assembly Replacing a Cooling FanReplacing the Fan Assembly 107Only Optical Drive Removing the Plastic Fan GuideReplacing the Plastic Fan Guide Removing an Optical Drive 109Installing an Optical Drive 16. Removing the Optical Drive Optical driveIntegrated Storage Controller Card Removing the Integrated Storage Controller Card111 Installing the Integrated Storage Controller Card Intstorage113 SAS data cable Cable retention clipRAID Battery Removing a RAID BatteryInstalling a RAID Battery Removing the Perc 6/I Battery CableInstalling the Perc 6/I Battery Cable 115General Memory Module Installation Guidelines System MemoryMode-Specific Guidelines 117118 119 None All MirroringInstalling Memory Modules Mirroring None18. Installing and Removing a Memory Module Memory module 121Processors Removing Memory ModulesRemoving a Processor 12219. Installing and Removing the Heat Sink Heat sink 123Installing System Components Installing a Processor 125Installing System Components System Battery Replacing the System Battery127 21. Replacing the System Battery Control Panel Assembly Removing the Control Panel Display Module129 Mounting screws 3 Torx Installing the Control Panel Display Module Removing the Control Panel Board131 Installing the Control Panel Board SAS BackplaneRemoving the SAS Backplane 133 134 Installing a SAS Backplane System BoardRemoving the System Board 135Installing System Components 24. Removing and Installing the System Board Retention pin 137Installing the System Board 139 140 Troubleshooting External Connections Troubleshooting Your System 141 Troubleshooting the Video Subsystem Troubleshooting a USB DeviceTroubleshooting a Serial I/O Device Troubleshooting a NIC143 Troubleshooting a Wet System Troubleshooting a Damaged System 145Troubleshooting the System Battery Troubleshooting Power SuppliesTroubleshooting System Cooling Problems Ensure that none of the following conditions exist147 Troubleshooting a Fan Troubleshooting System Memory149 Troubleshooting an Internal SD Card Troubleshooting an Internal USB Key Troubleshooting an Optical Drive151 Troubleshooting Hard Drives Troubleshooting a SAS Controller 153Troubleshooting an External Tape Drive Try using a different tape cartridge 154Troubleshooting Expansion Cards 155156 Troubleshooting the Processors 157Troubleshooting Your System Using Dell PowerEdge Diagnostics System Diagnostics FeaturesWhen to Use the System Diagnostics Running the System DiagnosticsSystem Diagnostics Testing Options Using the Custom Test OptionsSelecting Devices for Testing Selecting Diagnostics OptionsViewing Information and Results Disabling a Forgotten Password System Board Jumper SettingsJumpers and Connectors System Board JumpersSystem Board Connectors System Board Connectors Jumpers and Connectors 165166 Contacting Dell 167168 169 Amperes AC Alternating currentGlossary 170 CPU Central processing unit. See processor DC Direct current171 172 173 174 175 System memory See RAM176 177 178 179 IndexDiagnostics Advanced testing options, 161 testing options Using Dell PowerEdge Diagnostics181 Microprocessor See processorPost SD card, 98 system board183 Front-panel connectors USB cable internal System Utilities screen, 72 Uefi Boot Settings screen
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