Compaq M100 manual Intervoice IQ Environment Overview, Ivr

Intervoice IQ Environment Overview

Voice hardware, ASR, TTS are all integrated into IVR (may be multiple servers)

Call flow/UI, company’s business logic, voice files reside on

IVR

Data integration logic to back-end systems also part of the

IVR application

Omvia

Media Server

ODBC, 3270, etc.

Telephone

Network	Enterprise Data
	HTTP/XML, MQSeries, etc.

Internet/

Intranet

Web/App

Server

Figure 1-2. Omvia Media Server within the Intervoice IQ Environment

1-4Omvia Media Server M100 Installation Guide 60001024, Third Edition