Compaq M100 manual Intervoice J2EE Environment Overview

Page 27

Omvia Media Server Overview

Intervoice J2EE Environment Overview

Voice hardware, ASR, TTS are all integrated into IVR (may be multiple servers)

Call flow/UI, company’s business logic, voice files reside on application server

Data integration logic to back-end systems also part of the application

PSTN/ Wireless

Omvia

Media Server

Voice

server

Enterprise Application

Browser

Application

Server

Corporate

InternetWeb

Server

Web Infrastructure

Software

Call Center/

Customer Service

Agents

Database

Figure 1-3. Omvia Media Server within the Intervoice J2EE Environment

60001024, Third Edition

Overview 1-5

Image 27

Contents Omvia Media Server M100 Page Omvia Media Server M100 Installation Guide Page Documentation Comment Form Page Disclaimer Page Table of Contents Environmental Requirements Omvia Media Server within the Intervoice J2EE List of FiguresPage Purpose and Audience About This DocumentChapters Documentation Formats Intervoice DocumentationDocumentation Access Hard Copy Documents Related Intervoice Documents Related Vendor Documentation Conventions Information SymbolsTechnical Support Page Overview Summary of Changes Server Omvia Media Server OverviewIVR Intervoice IQ Environment OverviewOmvia Media Server within the Intervoice J2EE Environment Intervoice J2EE Environment OverviewOmvia Media Server M100 Platforms Installing the Omvia Media Server M110 Omvia Media Server M110 About the M110Environmental Requirements SpecificationsOmvia Media Server M110 Installation Checklist Installation ChecklistUnpacking the M110 Static Safety PrecautionsInstalling the M110 Mounting the Slide Rails On the front the rack, install the top and bottom screws Latch Installing the M110 in the Rack Tie the cables and attach them to the mounting rail Routing and Connecting the System CablesPage Installing the Omvia Media Server M130 Omvia Media Server M130 About the M130M130 Specifications Properties Omvia Media Server M130 Installation Checklist Unpacking the M130 Installing the M130 Glossary Omvia Media Server Zone 4 Compliant Rack Index Omvia Media Server Slide rails, installing on M110