Axis Communications 243Q user manual Snapshot images, Only I frames

Page 56

AXIS 243Q Blade - Troubleshooting 56

 

Image too dark or too light

Check that the termination dip switch for the video source is set to the correct position. See

 

 

also the online help on Video Source Settings.

 

Black borders around the video

Adjust the X and/or Y offset, in the Video Source Settings. See the online help for information.

 

image

 

 

Problems uploading own files

There is only limited space available for the upload of your own files. Try deleting one or more

 

 

existing files, to free up space.

 

Missing images in uploads

This can occur when trying to use a larger image buffer than is actually available. Try lowering

 

 

the frame rate or the upload period.

 

Slow image update

Configuring pre-buffers, motion detection, high resolution images, and high frame rates, will

 

 

reduce the performance of the video server.

 

Slow performance

Slow performance may be caused by heavy network traffic, multiple users accessing the unit,

 

 

low performance clients, and features such as Motion Detection, Event handling, Image rota-

 

 

tion.

Bad

snapshot images

 

 

 

 

 

Display incorrectly configured on

In Display Properties, configure your display to show at least 65000 colors, i.e. at least 16-bit.

 

your workstation

Using only 16 or 256 colors on your display will produce dithering artifacts in the image.

 

 

Incorrect exposure in images

 

 

 

 

 

Incorrect line termination

If the AXIS 243Q Blade is to be connected in loopthrough with other equipment, disable the

 

 

input termination by turning the corresponding DIP switch to OFF.

Problems with the MPEG-4 format

 

 

 

 

 

Lower frame rate than expected

Check with the administrator that there is enough bandwidth available. Check also the settings

 

 

for bit rate control, in the Video & Image > Advanced > MPEG-4settings. Using an inappro-

 

 

priate video object type can also affect the frame rate. See the online help for more informa-

 

 

tion.

 

 

Check in the AMC control panel applet (MPEG-4 tab) that video processing is not set to Decode

 

 

only I frames.

 

 

Lower the image resolution.

 

 

Reduce the number of applications running on the client computer.

 

No MPEG-4 displayed in the

Check that the correct network interface is selected in the AMC control panel applet (network

 

client

tab).

 

 

Check that the relevant MPEG-4 connection methods are enabled in the AMC control panel

 

 

applet (network tab).

 

 

In the AMC control applet, select the MPEG-4 tab and click the button Set to default MPEG-4

 

 

decoder.

 

No multicast MPEG-4 displayed

Check with your network administrator that the multicast addresses used by the

 

in the client

AXIS 243Q Blade are valid for your network.

 

 

Check with your network administrator to see if there is a firewall preventing viewing.

 

Multicast MPEG-4 only accessi-

Check if your router supports multicasting, or if the router settings between the client and the

 

ble by local clients

server need to be configured. The TTL (Time To Live) value may need to be increased.

 

Poor rendering of MPEG-4

Color depth set incorrectly on clients. Set to 16-bit or 32-bit color.

 

images

If text overlays are blurred, or if there are other rendering problems, you may need to enable

 

 

Advanced Video Rendering. This is done on the MPEG-4 tab in the AMC control panel applet.

 

 

Ensure that your graphics card is using the latest device driver. The latest drivers can usually be

 

 

downloaded from the manufacturer's web site.

 

Color saturation is different in

Modify the settings for your graphics adapter. Please see the adapter's documentation for more

 

MPEG-4 and Motion JPEG

information.

 

 

 

For further assistance, please contact your reseller or check the product’s support pages on the Axis Website at www.axis.com/techsup

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Contents Axis 243Q Blade Video Server User’s Manual About This Document Page Contents Axis 243Q Blade Product description OverviewLED indicators Switches & connectorsAxis 243Q Blade Product description Accessing the video server Access from a browserLayout Setting the root passwordLive View Axis 243Q Blade Accessing the video server Motion Jpeg Video streamsVideo stream types How to stream MPEG-4 MPEG-4 protocols and communication methodsRTP/RTSP/HTTP or RTP/RTSP/HTTPS Other methods of accessing the video streamAxis Media Control AMC Other MPEG-4 clients Configuring the video server Accessing the Setup linkImage appearance Image settingsVideo & Image Test Text overlay settingsVideo stream Video source settings Advanced MPEG-4 settingsBit Rate control Advanced Mjpeg settings Overlay/Mask SettingsOverlay/Mask Upload and use an overlay imageImage Formats Image Size Overlay image requirementsOverlay image limitations Live View Config Default Video FormatDefault Viewer Viewer SettingsAction Buttons User-defined LinksCheck Show custom link Output ButtonsPan Tilt Zoom Installing PTZ devicesAuthentication key PTZ configuration Preset positionsPTZ controls Control panel Using CGI links to control PTZ devicesPTZ control modes Guard tour AdvancedPTZ control queue Using PTZ on video inputs Event types Event configurationEvent servers How to set up a triggered event Triggered EventClick Add triggered... on the Event Types Enter the minimum time interval between triggersClick Add scheduled... on the Event Types How to set up a scheduled eventScheduled event Camera tampering Motion detection How to configure Motion DetectionClick Motion Detection in the Event Config menu Port status Object SizeSystem options SecurityUsers IP Address FilterHttps IeeeAuthentication process RadiusDate & time Axis 243Q Blade System options CA serversBasic TCP/IP settings IPv4 and IPv6 Address ConfigurationServices NetworkHost Name Configuration DNS configurationNTP configuration Network traffic Link-Local IPv4 addressNAT traversal port mapping for IPv4 Smtp email QoS Quality of serviceQoS Settings Ports & devices UPnPBonjour Maintenance SupportSupport Overview System OverviewAccess Log The Access Log may be used for various purposes AboutResetting to the factory default settings Terminal connector Pin Function DescriptionRS-485-A Non-invertingSchematic diagram I/O terminal connector Axis 243Q Blade10o 11oRS-485 COM port Upgrading the firmware TroubleshootingChecking the firmware Emergency recovery procedure Axis 243Q Blade cannot be accessed from a web browser Alarms, to a destination outside the local networkServer is inaccessible Video Image ProblemsSnapshot images Only I framesTechnical specifications NTSC/PALMaintenance Weight General performance considerations Optimizing your systemBandwidth Glossary Axis 243Q Blade GlossaryCompression See Image compression De-interlacing See InterlacingEncoder See Video encoder Fixed iris See AutoirisAn IP address consists of four groups or quads Megapixel See Pixel Axis 243Q Blade Glossary SSL/TSL An I-VOP is a complete image frame Factory default settings 49 firmware Live view configIndex Generic Http Generic TCP/IPLive View Video source Video streams 12, 14, 18 Viewer settings
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243Q specifications

Axis Communications is a leading provider of network video solutions, renowned for its innovative products designed for various surveillance applications. Among their range of offerings, the Axis 243Q, 247S, 241S, Q74011, and 241QA stand out for their impressive features, advanced technology, and robust characteristics tailored to enhance security and monitoring.

The Axis 243Q is a high-performance network camera that excels in delivering exceptional video quality. With a resolution of up to 2048x1536 pixels, it supports high-definition video streaming, ensuring that even the smallest details are captured with clarity. This camera is equipped with Axis’ unique Lightfinder technology, which enables superior low-light performance, making it ideal for surveillance in poorly lit environments. Additionally, it features multiple compression formats, including H.264 and Motion JPEG, which help to optimize bandwidth and storage requirements.

The Axis 247S is a compact and versatile network camera that incorporates a seamless design suitable for various interior settings. It boasts a dual stream capability, meaning it can transmit two video streams simultaneously, which can be tailored for different resolutions and frame rates. This feature is particularly beneficial for resource management, allowing users to view lower-resolution streams remotely while saving storage space. Furthermore, the 247S’s built-in audio support allows for two-way communication, enhancing security collaboration.

The Axis 241S network camera is designed for reliable monitoring and high-quality video surveillance in both indoor and outdoor applications. With its weather-resistant housing, it excels in challenging environmental conditions. This camera offers multiple lens options and has infrared illumination capabilities, allowing for night-time surveillance without compromising visibility. The 241S's Power over Ethernet (PoE) support simplifies installation by allowing the camera to receive power and data through a single cable.

For a more advanced solution, the Axis Q74011 Video Encoder facilitates the integration of analog cameras into IP networks seamlessly. It converts analog video signals into digital IP streams, enabling the incorporation of traditional cameras into modern network infrastructures. This versatility allows businesses to upgrade their surveillance systems incrementally without having to replace existing equipment fully.

Lastly, the Axis 241QA camera combines the advantages of image quality with intelligent video analytics. It incorporates advanced algorithms for motion detection, line crossing, and object removal, enhancing monitoring efficiency. The camera’s lens is designed for up to 30 frames per second at full resolution, providing smooth and fluid video for critical surveillance applications.

In summary, the Axis 243Q, 247S, 241S, Q74011, and 241QA collectively represent Axis Communications' dedication to innovation, quality, and user-centric design. With various features such as high-resolution video streaming, adaptability to diverse environments, and advanced analytics, these models cater to a wide range of security needs across various sectors.