FieldServer X-25 Appendix A. Troubleshooting Tips, Appendix A.1. Connection to the FieldServer

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FieldServer FS-X25 Start-Up Guide

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Appendix A. Troubleshooting Tips

Appendix A.1. Connection to the FieldServer

Confirm that the network cabling is correct.

Confirm that the computer network card is operational and correctly configured.

Confirm that there is an Ethernet adapter installed in the PC’s Device Manager List,, and that it is configured to run the TCP/IP protocol.

Check the Ethernet OK LED

Check the “Activity” LED on the Ethernet connection - this should flash at least once every 2 seconds if RUI is still running.

Check that the netmask is correct.

Go to StartRun

Type in “ipconfig”

The account settings should be displayed.

Ensure that the IP address is 192.168.2.xxx and the netmask 255.255.255.0

Ensure that the PC and FieldServer are on the same IP Network, or assign a Static IP Address to the PC on the 192.168.2.0 network using the Remote User Interface Utility. Refer to the FieldServer Utilities manual for information.

If using Windows XP, ensure that the firewall is disabled.

Ensure that all other Ethernet cards active on the PC, especially wireless adapters are disabled.

Refer to the FieldServer Troubleshooting Guide which can be found in the FieldServer Utilities directory under Documentation

Appendix A.2. Technical support

Before contacting Technical support to report an issue, go to StartProgramsFieldServer utilitiesTools and run the FST_Diag program. Take a log (See ENote0058 in the folder called Library on the USB Flash Drive). Send this log together with the configuration file to support@fieldserver.com for evaluation.

Note that while all necessary documentation is shipped with the FieldServer on the USB flash drive, these documents are constantly being updated. Newer versions may be available on the web at www.fieldserver.com

Appendix A.3. Material Service Orders (MSO) Procedure

A FieldServer Sales Customer Representative can be contacted at 408-262-2299 x104 if a manufacturing defect is suspected. The serial number and reason for return of the product will be requested, and a MSO number will be supplied should the circumstances warrant a return.

Note: 1. Please pack the item for repair securely and ship it prepaid and insured. FieldServer Technologies is not responsible for any damages caused to the product due to shipping.

Note 2. FieldServer Technologies will not accept items for repair without an MSO number.

FieldServer Technologies 1991 Tarob Court Milpitas, California 95035 USA Web: www.fieldserver.com Tel: (408) 262 2299 Fax: (408) 262 2269 Toll Free: (888) 509 1970 email: support@fieldserver.com

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Contents FieldServer X-25 Start-Up Guide Table of Contents Mounting WiringEquipment SET-UP Supplied equipmentSpecifications Product Description FeaturesLED Indicators 1 DB-9 Pinouts for RS-232 Connection Connection to the DeviceSerial Connection Ethernet Connection 2 DB-9 Pinouts for RS-485 ConnectionOperation Upload the Default Configuration Connection to the FieldServer Using RUI RuinetTest and Commission the FieldServer Appendix A.1. Connection to the FieldServer Appendix A. Troubleshooting TipsAppendix B. Limited Warranty

X-25 specifications

The FieldServer X-25 is a powerful and versatile industry solution designed to facilitate seamless communication between diverse automation devices and systems in various sectors such as building management, manufacturing, and utilities. One of its main features is the ability to support a wide range of protocols, making it an ideal choice for integrating legacy systems with modern technologies. The X-25 can handle more than 130 different communication protocols, including BACnet, Modbus, LonWorks, and OPC, providing a universal gateway for systems that traditionally cannot communicate.

One of the standout characteristics of the FieldServer X-25 is its robust architecture. The device is built to operate in demanding environments, with features such as ruggedized housing and support for temperature extremes. This durability ensures dependable performance in facilities ranging from industrial plants to commercial buildings.

The X-25 also utilizes advanced networking technologies, including Ethernet and serial communication, enabling it to connect effortlessly to both local and wide area networks. This capability allows for remote monitoring and management of systems, providing users with real-time data and insights that are critical for operational efficiency. Additionally, the device supports secure communication protocols, ensuring that sensitive data is transmitted safely over the network.

Configuration and setup of the FieldServer X-25 are straightforward, thanks to its user-friendly interface and web-based management tools. Users can easily map data points and create custom configurations without requiring advanced programming skills. This flexibility is a significant advantage for facility managers looking to implement changes quickly.

The FieldServer X-25 also features scalability, making it suitable for projects of all sizes. Whether integrating a small local system or linking multiple large sites in a centralized management platform, the X-25 can be tailored to meet specific operational needs.

In summary, the FieldServer X-25 stands out in the automation marketplace due to its multi-protocol support, rugged design, advanced networking capabilities, ease of use, and scalability. These features make it an indispensable tool for professionals looking to bridge the communication gap between disparate systems and ensure effective, streamlined operations across their facilities.
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