Maxtor ST31000322CS, ST31000424CS Seagate Technology support services, Internet, Presales Support

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5.0Seagate Technology support services

Online services

Internet

For information regarding Seagate products and services, visit www.seagate.com.

Worldwide support is available 24 hours daily by email for your questions.

Presales Support:

Presales@Seagate.com

Technical Support:

DiscSupport@Seagate.com

Warranty Support:

http://www.seagate.com/www/en-us/support/warranty_&_returns_assistance

mySeagate

my.seagate.com is the industry's first Web portal designed specifically for OEMs and distributors. It provides self-service access to critical applications, personalized content and the tools that allow our partners to man- age their Seagate account functions. Submit pricing requests, orders and returns through a single, password- protected Web interface-anytime, anywhere in the world.

spp.seagate.com

spp.seagate.com supports Seagate resellers with product information, program benefits and sales tools. You may register for customized communications that are not available on the web. These communications contain product launch, EOL, pricing, promotions and other channel-related information. To learn more about the ben- efits or to register, go to spp.seagate.com, any time, from anywhere in the world.

Global Customer Support

Presales Support

Our Presales Support staff can help you determine which Seagate products are best suited for your specific application or computer system, as well as product availability and compatibility.

Technical Support

Seagate technical support is available to assist you online at support.seagate.com or through one of our call centers. Have your system configuration information and your "ST" model/product number available.

Pipeline HD.2 Series SATA Product Manual, Rev. A

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Contents Pipeline HD.2 Series Sata Revision Date Revision historyContents Pipeline HD.2 Series Sata Product Manual, Rev. a List of Figures Page Introduction About the Serial ATA interface Specification summary tables Drive specificationsDrive specification ST31000424CS ST31000322CS Drive specifications summary for 1000 Gbyte modelsPipeline HD.2 Series Sata Product Manual, Rev. a Drive specification ST3500414CS ST3500312CS ST3250312CS Drive specifications summary for 500 and 250 Gbyte modelsPipeline HD.2 Series Sata Product Manual, Rev. a Recording and interface technology Default logical geometryLBA mode Formatted capacityPhysical characteristics Seek timeStart/stop times Power specifications Typical current profiles Conducted noiseVoltage tolerance Sleep mode Power-management modesActive mode Idle modeEnvironmental specifications Vibration ShockOperating shock Nonoperating shockTest for Prominent Discrete Tones PDTs Drive A-weighted Sound Power Levels SWL, BAAcoustics emissions Electromagnetic immunityAnnualized Failure Rate AFR Safety certificationReliability Agency certificationKorean RRL Australian C-Tick N176FCC verification Environmental protection Corrosive environmentChina Restriction of Hazardous Substances RoHS Directive Handling and static-discharge precautions Configuring and mounting the driveSerial ATA cables and connectors Configuring the driveDrive mounting Mounting dimensions for 1000 GB modelsMounting dimensions for 500 and 250 GB models Hot-Plug compatibility Serial ATA Sata interfacePin Function Definition Serial ATA device plug connector pin definitionsSerial ATA connector pin definitions SignalSupported ATA commands Supported ATA commandsCommand name Command code in hex F4H Word Description Value Identify Device commandXx07H Bit Word Description if bit is set to Bit WordWord Set Features command values Set Features command3 S.M.A.R.T. commands A.R.T. commandsCode in features register A.R.T. command Technical Support Seagate Technology support servicesInternet Presales SupportWarranty Service Data Recovery Services Authorized Service CentersData Recovery Services Call Center Toll-free Direct dial Index ITE Page Pipeline HD.2 Series Sata Product Manual, Rev. a Page Seagate Technology LLC