Maxtor Computer Drive manual Service and Support, Warranty Services, Product Support

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Service and Support

Chapter 6

SERVICE AND SUPPORT

6.1GETTING HELP

Before contacting Maxtor Support, use the Hard Disk Information feature in MaxBlast to view the model number and serial number of your drive. These numbers can be used to get help from Maxtor Support, register your drive, and look up information on the Maxtor website.

Please visit www.maxtor.com to obtain comprehensive support information, such as:

•Warranty Services

~Drive returns (RMS), Warranty Status, Limited Warranty Statement

•Product Support

~Installation Tutorials, Specifications, Jumper Settings, Installation Guides, Product Manuals

•Software Downloads

~Installation Software, Utilities, Diagnostics

•Knowledge Base

~Troubleshooting information, FAQs, resolved problem database

•Product Index

~Current and Legacy Maxtor product’s listing

Click on Worldwide Support to access the Knowledge Base, download software updates, register your drive, and get assistance via e-mail.

Maxtor DiamondMax 8S 40GB SATA

6-1

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Contents DiamondMax 8S 40GB Serial ATA Product Manual May 13 Revision Part NumberUL/CSA/VDE/TUV /RoHS PatentsClause at Dfars 252.227-7013 and FAR McCarthy Blvd Milpitas, California Tel Fax Table of Contents Sata BUS Interface and ATA Commands InstallationService and Support List of Figures Single Pack Shipping ContainerSata Pin 11 Configuration List of TablesManual Organization Maxtor CorporationAudience ProductsTerminology and Conventions SataReference SOFMaxtor DiamondMax 8S 40GB Sata Product Description KEY Features Serial ATA InterfaceReliability PerformanceVersatility Hardware Requirements Regulatory Compliance StandardsProduct EMI/EMS Qualifications Drive Configuration Product SpecificationsModels and Capacities Physical Dimensions Performance Specifications40GB Power Requirements Power Mode DefinitionsTrack Following EPA Energy Star ComplianceEnvironmental Limits At SpeedShock and Vibration Parameter Operating NON-OPERATINGReliability Specifications Canadian Emissions StatementSafety Regulatory Compliance RoHS ComplianceInstallation Space RequirementsUnpacking Instructions 2Single Pack Shipping Container325 Pack Shipping Container Jumper Position Hardware OptionsStaggered Spin-up 4DiamondMax 8S 40GB Sata Power/Interface Connector SATA-P11 Mounting Orientation6Mounting Dimensions and Clearance Ventilation Sata Bus Interface ConnectorExternal Drive Activity LED Connecting the Adapter Board and the Drive For Systems with AN ADD-IN Sata Adapter Board2Device Plug Connector Pin Definitions 7Drive Power Supply and Sata Bus Interface Cables 8Completing the Drive Installation Mechanical Interface Sata BUS Interface and ATA CommandsCommand Interface Register Address DecodingSupported Commands Command Feature Register Code ValuesCommand Feature Register Code Values DBh Write Mulitple EXT Word Content Description Word Content Description Word Content Description Minimum Multiword DMA transfer cycle time per word ATA Bus Interface and ATA Commands Word Content Description Word Content Description Word Content Description Word Content Description Word Content Description Word Content Description = Ultra DMA mode 6 is selected Word Content Description ATA Bus Interface and ATA Commands Word Content Description Word Content Description Warranty Services Service and SupportProduct Support Glossary Maxtor DiamondMax 8S 40GB Sata G-2 FCI Acronym for flux changes per inch. See also BPI Initialize See low level formatting Kilobyte kB a unit of measure consisting of 1,024 210 bytesMB See megabyte Millisecond ms One thousandth of a second .001 secMaxtor DiamondMax 8S 40GB Sata G-6 Transfer Rate The rate at which Maxtor DiamondMax 8S 40GB Sata G-8 Clearance 4-6,4-7,4-8