Maxtor VL 17 manual MaxFax Service, Internet, Customer Service

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SERVICE AND SUPPORT

MaxFax™ Service

Use a touch-tone phone to order Technical Reference Sheets, Drive Specifications, Installation Sheets and other documents from our 24-hour automated fax retrieval system. Requested items are sent to your fax machine.

U.S. and Canada	Language support: English, Spanish
Phone	800-2MAXTOR, listen for option (800-262-9867)
Outside U.S. and Canada	303-678-2618
Europe	Language support: English, French, German
Phone	+ 353 1 204 11 22
Asia/Pacific	Language support: English
Phone	+ 61 2 9369 4733

Internet

Browse the Maxtor home page on Internet, download files from our FTP site.

Home Page

http://www.maxtor.com

Customer Service

All Maxtor products are backed by No Quibble® Service, the benchmark for service and support in the industry. Customer Service is available 5 a.m. to 5 p.m. (Pacific Standard Time) Monday through Friday.

U.S. and Canada	Language support: English, Spanish
Voice	800-2MAXTOR, press 2 (800-262-9867)
E-mail	RMA@maxtor.com
Fax	408-922-2085
Europe	Language support: English, French, German
Voice	+ 353 1 286 62 22
E-mail	Eurotech_Assistance@maxtor.com
Fax	+ 353 1 286 14 19
Asia/Pacific	Call Singapore Customer Service from the countries listed below.
	Customer Service is available 8 a.m. to 5:30 p.m. (Singapore time is GMT +8).
	From	Dial
	Australia	1-800-124-328
	Hong Kong	+800-96-3387
	Indonesia	+001-803-65-6500
	Japan	+0031-65-3616
	South Korea	+0078-65-800-6500
	Malaysia	1-800-1126
	New Zealand	+0800-44-6542
	Singapore	1-800-481-6788
	Taiwan	+0080-65-1062
	Thailand	+001-800-65-6500

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Contents HA RD Drive Produc T MA Nual DiamondMaxVL REV EC no Section Description Date Before You Begin U T I O NContents Product Specifications Handling and InstallationAT Interface Description Host Software InterfaceService and Support Interface CommandsGlossary Figures Introduction Maxtor CorporationManual Organization AbbreviationsSignal Conventions ConventionsKey Words NumberingDiamondMax VL 17 Key Features Product DescriptionProduct Features Functional / InterfaceLogical Block Addressing On-the-Fly Hardware Error Correction Code ECCDefect Management Zone DMZ Cache Management Major HDA Components Subsystem Configuration Jumper Location/ConfigurationCylinder Limitation Dual Drive SupportProduct Specifications Drive ConfigurationPerformance Specifications Models and CapacitiesPhysical Dimensions Parameter Standard MetricPower Requirements Power Mode DefinitionsEPA Energy Star Compliance Environmental LimitsReliability Specifications Shock and VibrationRadiated Electromagnetic Field Emissions EMC Compliance Safety Regulatory ComplianceCanadian Emissions Statement Handling and Installation Hard Drive Handling PrecautionsPre-formatted Drive Important NoticeUnpacking and Inspection Multi-pack Shipping ContainerRecommended Mounting Configuration Physical InstallationRepacking Handling Precautions Tools for InstallationSystem Requirements Drive Identification InformationGeneral Requirements Hard Drive IdentificationSystems Using Cable Select Installing 5.25-inch Mounting Brackets and RailsInstalling in a Device Bay Mounting Drive in SystemAttaching Interface and Power Cables Attaching System CablesSetting the Bios Cmos System SetupBios Cmos Parameters Hard Drive Preparation System Hangs During Boot Interface Connector PIN SignalAT Interface Description Pin Description SummaryPIN Name Signal Name Signal Description Pin Description TableTiming Parameters Mode PIO TimingDMA Timing Mode MIN MAX Ultra DMA TimingSustained Ultra DMA Data In Burst Device Terminating an Ultra DMA Data In Burst Initiating an Ultra DMA Data Out Burst Device Pausing an Ultra DMA Data Out Burst Device Terminating an Ultra DMA Data Out Burst Error Register Features RegisterHost Software Interface Task File RegistersSector Count Register Sector Number RegisterCylinder Number Registers Device/Head RegisterCommand Register Timer Value TIME-OUT Period Command Name Command Code Parameters UsedSummary Control Diagnostic Registers Alternate Status RegisterDevice Control Register Digital Input RegisterReset Handling Reset and Interrupt HandlingInterrupt Handling Interface Commands Set Feature CommandsRead Sectors Read CommandsRead Verify Sectors Read DMA Read MultipleWrite Commands Set Multiple ModeWrite Sectors Write Verify SectorsWrite Multiple Write DMASet Features Mode Set Feature CommandsValue Description Power Mode Commands Sleep Mode Word Content Description Initialization CommandsIdentify Drive 15-8 = PIO data transfer mode = Write Cache enabled Initialize Drive Parameters Seek, Format and Diagnostic Commands Execute Drive DiagnosticError Code Description Format TrackA.R.T. Command Set Execute S.M.A.R.TService and Support Service PolicyNo Quibble Service SupportCustomer Service MaxFax ServiceInternet Access Time GlossaryCylinder Zero Gigabyte GB Logical Block Addressing Read Gate Signal THIN-FILM Media