Abit IP-95 manual

Page 36

Q: How to get a quick response for my request on technical support?

A:Please carry out a simple troubleshooting before sending “Technical Support Form”:

System boot-up fails after the system had been assembled:

Check the motherboard’s supporting specifications first to see if all the key components attached in your system can meet.

To do so, you may:

Remove all the unnecessary add-on devices (except the CPU, VGA card, DRAM, and Power Supply), and then reboot.

If the trouble still exists, try another VGA card of different brand/model to see if the system will start.

If the trouble still exists, try another memory module of different brand/model.

If the trouble still exists, try another CPU and Power Supply.

If the system runs successfully, shut it down and start re-installing the interface cards and devices that were previously installed in the system. Re-install and start the system one at a time until the system won’t start.

Malfunction in the OS:

If the system hangs after resuming from S3 or some testing program, if the CPU cannot be recognized properly, if the display resolution mixed, or if a certain program cannot be executed, etc, you may:

Upgrade the motherboard’s latest BIOS version.

Upgrade the add-on device’s latest driver version.

Check if there is any conflict in the “Control Panel/System Properties”.

Q:How to fill in the “Technical Support Form”?

A:To fill in this “Technical Support Form”, please refer to the following instructions:

Region: Type in your country name.

E-mail: Type in your contact E-mail information.

First name: Type in your first name.

Last name: Type in your last name.

Subject: Type in the model name and the problem of your motherboard.

Example 1: AA8XE and SCSI 29160 malfunction

Example 2: AA8XE boot fails, POST code AF

Example 3: AA8XE (system hang when S3 resume)

Motherboard: Type in the model name and revision number of your motherboard.

Example: AA8XE REV: 1.00

BIOS Version: Type in the BIOS version of your motherboard. (You can find it on the screen during the POST sequence.)

CPU: Type in the brand name and the speed (MHz) of your CPU. (Illustrate the over-clocking status if you had done so.)

Example: Intel 650 3.4GHz (OC FSB=220MHz)

Memory brand: Type in the brand and model name of your memory module.

Example: Memory brand: Kingston (KVR533D2N4/1G)

Memory size: Type in the size of your memory module.

Example: 512M* 4PCS

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IP-95

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Contents Motherboard Socket Intel Core 2 Duo Intel Pentium D Intel Celeron DIP-95 Contents IP-95 Specifications Hardware SetupMotherboard Layout Installing Motherboard Choosing a Computer ChassisChecking Jumper Settings Cmos Memory Clearing Header and Backup BatteryHardware Setup Connecting Chassis Components ATX Power ConnectorsFront Panel Switches & Indicators Headers FAN Power Connectors Chassis Speaker Connector Installing Hardware CPU SocketHardware Setup 2 DDR2/DDR Memory Slots Connecting Peripheral Devices Floppy and IDE Disk Drive ConnectorsSerial ATA Connectors Internal Audio Connectors Additional USB 2.0 Port HeadersFront Panel Audio Connection Header PCI and PCI Express X16, X1 Slots Connecting Rear Panel I/O Devices AUDIO1Bios Setup Bios SetupIP-95 Driver & Utility Driver & UtilityIP-95 Multilingual Quick Installation Guide Multilingual QIG2 快速安裝指南 安裝記憶體模組 IP-95 简体中文 2 快速安装指南 安装内存模块 IP-95 Troubleshooting How to Get Technical Support? Appendix1 Q & a Page Appendix Technical Support Form Contact Information Sales sales@abit.com.tw Marketing market@abit.com.twRev