For PC and compatibles only
When scanning is initiated, a blank SCSI table displays
Click the Check button to verify the system sees the scanner. If the table remains blank, shut down your system, including the scanner, When the entire system is powered down, turn on the scanner first, wait a couple of seconds, then restart your system. Open the SCSI diagnostic table and see if the scanner is displayed. If it does, your system is working properly and you can now scan. If it is not displayed, your installation was not successful. Reinstall the drivers using the Info Technician and try again.
The system is halted when the SCSI diagnostic is launched Verify there is no SCSI ID conflict an the SCSI chain. Each device on the chain must have a unique ID number.
TWAIN Errors
Be sure you have selected the appropriate source for the application you are scanning into. Most 32- bit applications require you use the Info Scanner
Grainy Images
Check the video driver settings within Windows. The difference between 16 colors viewed and 256 colors viewed is dramatic. Select 256 Colors (or higher) if the sys em hardware supports such.
For Mac and compatibles only
After installing the scanner, the computer does not
Scanner does not appear on the Acquire menu
The scanner driver is not installed properly. Reinstall and try again.
When scanning is initiated, a blank SCSI table displays
Verify the scanner is turned on, and that the SCSI chain is terminated properly, then try again. If the problem still persists, you may have a defective SCSI cable or terminator.