Troubleshooting, Questions and Answers

6.Troubleshooting

If you have any operational problem, please check the following troubleshooting hints.

6.1Questions and Answers

Question: Why do I receive the error message ”Scanner Test FailedÓ when attempting to scan?

The following steps should also be followed if your scanner connection test (described in step 3 of Quick Start Guide) is unsuccessful.

Answer 1: Verify that the correct scanning source was selected. Open ”Select SourceÓ from the File menu. If you are using a 16

bit application to scan (i.e. InfoCenter Lite) select the 16-bit scanning source (ImageReader Ultra\16v4.00) If you are scanning from a 32-bit application (i.e. Adobe Photoshop) select the 32-bit scanning source (ImageReader Ultra\32v4.00). Then attempt to scan - if the problem persists - restart your computer.

Please note: The 32-bit source is only available under Windows 95. Windows 3.1 users should always select the 16-bit scanning source.

Answer 2: Check that your scanner is connected and tightly screwed in to the computer’s port

Answer 3: Check that the AC power cord is connected to the scanner and power outlet.

Answer 4: Follow instructions below to adjust your computer’s BIOS printer port setting to EPP, ECP or SPP (according to what your computer supports)

Changing your BIOS Setting

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