Qualcomm 4.3 user manual Troubleshooting, What to Do First, Errors

Troubleshooting

What to Do First

Occasionally, you may encounter a problem or bug when using Eudora. This section includes information to help you solve those problems. You can also check the Eudora Technical Support Web Pages, click the following URL:

http://eudora.qualcomm.com/techsupport/

If you are having problems, try the following.

■Be sure that you have the current release of Eudora.

■Be sure that your incoming mail account (POP or IMAP) is set correctly. This mail account may be different from your e-mail address, so double-check to see that you have entered the proper information in the Return address, Mail Server (Incoming), and Login Name fields of the Getting Started options (Tools>Options>Getting Started). Incoming mail accounts are usually of the following format: login- name@mailservername

■Be sure your SMTP server is set correctly in the SMTP server field of the Sending Mail options (Tools>Options>Sending Mail). This server may or may not be the same computer as your POP server. See “Sending Mail” on page 203. Click page number to display topic.

■Be sure you are entering your password correctly, paying attention to uppercase and lowercase letters (make sure the [Caps Lock] key is off).

■Be sure the date is correct on your computer, especially the year.

■Be sure Eudora can find your winsock.dll. If Eudora cannot find it, be sure the Path line in your AUTOEXEC.BAT file includes the directory that contains the winsock.dll. Or, if you do not want to edit your AUTOEXEC.BAT file, try copying your winsock.dll into your Eudora directory.

■Run ScanDisk to check for problems on the hard drive.

■If you’re having trouble with your mailboxes (especially with repeated requests to rebuild a mailbox’s table of contents), quit Eudora and find the mailbox’s .toc file in the Eudora directory. Change the .toc extension to .000, then open Eudora and see if the problem persists.

■On Windows 95/98: If you’re having other problems, especially crashes, remove all of the items in your Startup directory (C:\Windows\Start Menu\Programs\StartUp), then restart Windows while holding down the F8 key. In the Startup menu, select Safe Mode. Then open Eudora and see if the problem persists.

Errors

The following are possible errors and alerts you could receive from Eudora, and sugges- tions for fixing them.

QUALCOMM Incorporated

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