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QUALCOMM Incorporated
Troubleshooting

What to Do First

Occasionally, you may encounter a problem or bug when using Eudora. This section
includes information to help you solve those problems. You can also check the Eudora
Technical Support Web Pages, click the following URL:
http://eudora.qualcomm.com/techsupport/
If you are having problems, try the following.
■Be sure that you have the current release of Eudora.
■Be sure that your incoming mail account (POP or IMAP) is set correctly. This mail
account may be different from your e-mail address, so double-check to see t hat you
have entered the proper information in the Return address, Mail Server (Incoming),
and Login Name fields of the Getting Started options (Tools>Options>Getting
Started). Incoming mail accounts are usually of the following format: login-
name@mailservername
■Be sure your SMTP server is set correctly in the SMT P server field of the Sending Mail
options (Tools>Options>Sending Mail). This server may or may not be the same
computer as your POP server. See “Sending Mail” on page 203. Click page number to
display topic.
■Be sure you are entering your password correctly, paying attention to uppercase and
lowercase letters (make sure the [Caps Lock] key is off).
■Be sure the date is correct on your computer, especially the year.
■Be sure Eudora can find your winsock.dll. If Eudora cannot find it, be sure the P ath
line in your AUTOEXEC.BAT file includes the directory that contains the
winsock.dll. Or, if you do not want to edit your AUTOEXEC.BAT file, try copying
your winsock.dll into your Eudora directory.
■Run ScanDisk to check for problems on the hard drive.
■If you’re having trouble with your mailboxes (especially with repea ted requests to
rebuild a mailbox’s table of contents), quit Eudora and find the mailbox’s .toc file in the
Eudora directory. Change the .toc extension to .000, then open Eudora and see if the
problem persists.
■On Windows 95/98: If you’re having other problems, especially crashes, rem ove all of
the items in your Startup directory (C:\Windows\Start Menu\Programs \StartUp), then
restart Windows while holding down the F8 key. In the Startup menu, select Safe
Mode. Then open Eudora and see if the problem persists.

Errors

The following are possible errors and alerts you could receive fro m Eudora, and sugges-
tions for fixing them.