User’s Manual
TECHNICAL SUPPORT (FAQ)
Q & A FOR GENERAL PROBLEMS
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| Power LED is not on |
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| *Check if the Power Switch is in the ON position. |
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| *Power Cord should be connected. |
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| *Check if the PC system is Plug & Play compatible. |
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| No Plug & Play |
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| *Check if the Video Card is Plug & Play compatible. |
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| *Check if any plug pins on the VGA or DVI connector are |
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| bent. |
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| The display is too dark or too |
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| *Adjust the Contrast and Brightness Controls. |
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| bright. |
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| Picture bounces or a wave |
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| *Move electrical devices that may cause electrical |
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| pattern is present in the picture |
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| interference. |
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| *Computer Power Switch should be in the ON position. |
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| *Computer Video Card should be snugly seated in its slot. |
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| *Make sure monitor’s video cable is properly connected to the |
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| The power LED is ON (orange) |
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| computer. |
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| *Inspect monitor’s video cable and make sure none of the pins |
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| but there’s no video or no |
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| are bent. |
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| picture. |
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| *Make sure computer is operational by hitting the CAPS |
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| LOCK key on the keyboard while observing the CAPS |
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| LOCK LED. The LED should either turn ON or OFF after |
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| hitting the CAPS LOCK key. |
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| Missing one of the primary |
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| *Inspect the monitor’s video cable and make sure that none of |
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| colors (RED, GREEN, or |
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| the pins are bent. |
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| BLUE) |
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| Screen image is not centered or |
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| * Adjust pixel frequency CLOCK and PHASE or press |
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| sized properly. |
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| (A Button) |
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| Picture has color defects |
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| *Adjust RGB color or select color temperature. |
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| (white does not look white) |
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| The screen resolution needs to |
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| *Use win 2000/ME/XP Right click anywhere on desktop and |
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| select Properties>Settings>Screen Resolution. Use the |
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| be adjusted |
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| silder to adjust the reslution and click Apply. |
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| No sound is outputted from |
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| *Make sure PC audio output cable is connected to screen＇s |
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| monitor’s |
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| LINE IN port (or AUDIO IN port). |
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| *Make sure the sound volume adjustment can be clearly |
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| identified. |
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| *Make sure the System > Silence option in the monitor menu |
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| is on. |
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| *While transferring via HDMI port but no sound is outputted, |
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| it is recommended to select AUDIO INPUT as a PC option, |
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